Water Network / Treatment Operator - Wicklow

Please be advised that successful candidates will be placed on a salary band based on their skills and experience and the starting point for this role is set at a minimum of €36,640.

Please be advised that successful candidates will be placed on a salary band based on their skills and experience and the starting position for this role is set at a minimum of €36,640.

It will be necessary to work outside of working hours and appropriate overtime and standby rates will apply

Out of hours working will be required and appropriate overtime and standby rates will apply.

Please be advised that successful candidates will be placed on the salary band based on their skills and experience with the starting position for this role being the minimum of €36,640.

Out of hours working will be required and appropriate rates will apply.
Please note that there will be a requirement to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

Out of hours working will be required and appropriate overtime and standby rates will apply

We are Uisce Éireann. Every day, we are responsible for providing safe, secure and sustainable water services to the people of Ireland. As Ireland's national regulated water utility, our vision is for Ireland to be sustainable, where water is valued and protected, for the planet and for all the lives it sustains.

Uisce Éireann's purpose is to be accountable for the challenge of providing essential water services so that communities can thrive. This means we are proud to take responsibility for protecting our water supply and advancing a safe water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to have a positive impact on communities across Ireland. Shared vision and purpose guide us, and we adhere to values that define who we are and shape how we work, how we serve customers and communities, how we work better together, how we do the right thing, how we strive for excellence, and how we keep each other safe. It is through our behaviour that we define how we interact and communicate with each other, and how we succeed together. These values and behaviours apply to everyone we have, across every role, location, and level.

Our goal is to attract and develop trained and capable people from diverse backgrounds, and these people will provide a dynamic range of expertise and insight to our work. And with a strong values-based workforce at Uisce Éireann, we ensure that we can advance Ireland's water services and meet the needs of the communities we serve, and that we can continue this work for generations to come.

The Role:
The Asset Operator function is a cornerstone in delivering service to customers, protecting the environment and complying with regulatory standards as well as managing the majority of operational expenditure. The scope of the Asset Operators' remit includes responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations nationally and regionally, ensuring value for money and service for customers is provided.
The Water and Wastewater Operators team is responsible for the regional provision of water and wastewater operational services through operating, inspecting, maintaining and repairing treatment and network assets.
The Water Treatment Operator will have oversight of a specific geographic area and will be responsible for operating the treatment processes at the assigned treatment plants and for carrying out routine maintenance activities at assets in certain areas, at various sites as required, and when required, in accordance with the task schedule.
The Water Network Operator will have oversight of a specific geographic area and will be responsible for supporting the operation of the water and wastewater network to ensure consistent service is provided to customers and for carrying out routine maintenance activities on the network assets. The Water Network Operator will engage in important dialogue with the customer and will resolve problems at the first opportunity where possible.
It will be necessary to work outside of working hours and appropriate overtime and standby rates will apply.
We are currently recruiting for Water Operators to fill current vacancies and we are also looking to place people on a panel for future vacancies. Applications for both roles above will be considered. Full job specifications are available below.

The Role:
The Asset Operators function is a cornerstone in delivering services to customers, protecting the environment and complying with regulatory standards as well as managing the majority of operational expenditure. The scope of the Asset Operators' remit includes responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations nationally and regionally, ensuring value for money and service for customers is provided.

The Role:
The Water Network Operator role is about delivering service to customers, protecting the environment and complying with regulatory standards as well as managing the majority of operational expenditure. The O&C team is responsible for national and regional water and wastewater operational strategy and maintenance, policies, planning and standard operating procedures, ensuring value for money and service to customers is provided. The O&C team is responsible for providing water and wastewater operational services across the country through the operation, inspection, maintenance & repair of network assets and water and wastewater treatment assets.

The Role:
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets.

The Water Treatment Operator will have a remit over a geographical area and is responsible for the operation of treatment processes on the assigned treatment plants and carrying out routine maintenance activities on assets for an area, across a variety of sites as and when requested, in accordance with the task schedule.

The Water Network Operator has a remit over a geographical area and is responsible for supporting the operation of the water and wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Water Network Operator will be a key interface with the customer and will resolve issues first time where possible.

The Regional Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets.

The Water Treatment Operator will have a remit over an assigned treatment plant, carrying out routine maintenance activities on assets in accordance with the task schedule.

The Water Treatment Operator shall provide appropriate cover for other Operators as required.

The Role:
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets.

The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised.

Reporting to the Water Network Operations Team Lead, the Water Network Operator has a remit over a geographical area and is responsible for supporting the operation of the water network assets to deliver a consistent customer service, carry out routine maintenance activities on the water network asset base. The Water Network Operator will be a key interface with the customer and will resolve issues first time where possible.

The Regional Operatives team is responsible for the regional provision of water and wastewater operational services through operating, inspecting, maintaining and repairing the corrective assets and network.

Oversight will be placed on the Water Treatment Operator over specific treatment plants, and he/she will carry out routine maintenance activities on assets according to the task schedule.

The Water Treatment Operator will provide appropriate cover for other Operators as required.

• Supporting the operation of water treatment processes, and carrying out routine maintenance activities.
• Monitoring and controlling the operation of the plant and the treatment process to ensure clean, safe water is produced in compliance with regulations and that the plant is operated according to best practice.
• Implementing and adhering to all Standard Operating Procedures (SOPs) in place at the plant as well as any additional or revised SOPs that may be introduced from time to time in order to ensure the plant operates and is maintained correctly according to best practice.
• Monitoring changes in Raw Water Quality and performing regular Turbidity Tests to determine the optimal dose of coagulants and flocculants so that the plant operates correctly according to best practice.
• Operating and maintaining assigned assets including controlling and adjusting assets, inspecting and monitoring assets, testing and calibrating equipment, maintaining assets, refilling consumables and so on.
• Carrying out asset checks and inspections to ensure asset problems are identified and resolved promptly, raising work orders on Maximo when necessary. Using electronic equipment as assigned, such as handheld units, personal computers, Lone Worker App as required.
• Checking, recording and monitoring all necessary quality parameters, including manual checks at various stages of the water treatment process as required.
• Carrying out daily task checks and operational analysis as required and reporting results through appropriate systems.
• Monitoring SCADA/telemetry alarms and responding to them according to standards and procedures and taking appropriate actions.
• Supporting the implementation of process improvement recommendations to enhance treatment performance or to achieve efficiency.
• Promptly recording and accurately reporting relevant information regarding water treatment using the technology systems provided.
• Checking the operation of instruments and, when necessary, cleaning and refilling them with the correct chemicals to ensure they continue to operate correctly. Any malfunction or anything requiring closer investigation must be reported to the supervisor.
• Checking and recording all chemical and chemical levels and stocks. Report promptly when stocks are low.
• Accepting bulk chemical deliveries into the plant and supervising them.
• Supporting the implementation of newly commissioned/upgraded assets as required, including providing relevant training.
• Complying with work safety procedures and taking full part in any safety program that may be implemented. Carrying out duties in a safe manner and using equipment or personal protective equipment on a daily basis as appropriate for the tasks.
• Monitoring the plant's TCI system and reporting anything abnormal to the plant supervisor or for plant safety.
• Fulfilling duties under the Safety, Health and Welfare at Work Act, including;
 Adhering to Building Regulations including carrying out assigned duties under the Regulations, in accordance with Uisce Éireann policy.
 Identifying hazards and conducting site risk assessments before work activities.
 Implementing safe working procedures and standard operating procedures.
 Undertaking all assigned health and safety training, including Safety Pass and, where appropriate, Construction Certified Skills.
 Using appropriate safety equipment and tools, including Personal Protective Equipment.
 When necessary, seeking guidance from the Team Lead regarding conducting site risk assessments.
 Controlling and recording access to sites by other Uisce Éireann personnel and by external visitors and service providers.
 Collaborating at site level with other personnel from Uisce Éireann and other service providers.
• Keeping up to date with current best practice, regulatory requirements and guidance documents regarding drinking water treatment and production.
• Fulfilling duties and responsibilities in accordance with Uisce Éireann Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of Uisce Éireann business information, and to deliver critical services, in accordance with the NIS (Network and Information Security) Directive and any other relevant cybersecurity regulation.
• Any other duties deemed necessary and/or required that may be reasonably requested by your line manager to support the proper and continuous operation of the plant.

The Operations and Maintenance Team has regional oversight for managing regional water and wastewater operations and network assets and for the provision of water and wastewater services related to those responsibilities through operational, maintenance and repair activities, as well as managing health and safety. The team is also responsible for implementing the regional operations, maintenance and repair plan which includes part of the national operations, maintenance and repair plan, which is developed, managed, implemented and approved to that extent. A key aspect of this team's responsibility is managing reactive and transitional activities, particularly in the early stages and the regional operations team splitting into separate water and wastewater teams and standardising work methods.

The Water Network Operator will be responsible to the Water Network Operations Team Lead, their scope will cover a specific geographic area and they will be responsible for supporting the operation of water network assets to ensure continuous service to customers and carrying out routine maintenance activities on the water network assets. The Water Network Operator will hold important dialogue with the customer and will resolve problems at the first opportunity where possible.

• Operating the water network (e.g. operating valves, servicing detectors, pipeline fittings, locating plugs etc.) including operating backup treatment points on the network to ensure consistent service is provided to customers and carrying out routine maintenance activities on water network assets (e.g. maintaining valves, calibration stations, main flow pipes, etc.).
• Carrying out regular checks on chemical dosing measures at calibration stations and other controlled burst activities and supporting the Water Compliance and Sampling teams with operational sampling activities including new main pipes, repaired plugs and lists and reporting analysis results as required.
• Keeping the customer informed about problems and solutions, inspecting customer's specific requirements and local representatives and investigating them afterwards to support the provision of stable customer service and managing the risk associated with public health and compliance.
• Providing support to customer teams including Account Managers and Customer Service with any specific customer issue/question or in areas where works have an impact on customer service provision.
• Representing Uisce Éireann on-site as the first responder. Advising customers regarding Uisce Éireann policies and codes of practice.
• Inspecting water infrastructure and identifying network interconnections and locating them as required for the Water Network Operations Team Lead.
• Operating valves in accordance with the controlled valve procedure, to avoid adverse impact on the network.
• Responsible for responding to alarms and carrying out inspections to provide consistent service to customers.
• Providing support regarding response to contact and emergency cases and participating as required, and ensuring that all health and safety standards are adhered to.
• Conducting active investigation of containment covers to find any damage.
• Escalating specific issues to the Water Network Operations Team Lead as required.
• Ensuring that data relating to relevant issues is captured for the development of operational, maintenance and repair plans.
• Responsible for working according to schedule and completing work orders to carry out water network operational activities using the available technology system.
• Updating the appropriate systems and reporting customer issues/problems, including task requests and CFG updates.
• Ensuring that all information is accurately recorded and reported promptly for audit purposes using the available technology systems.
• Conducting counter-inspections and raising work order requests for resolution, forwarding them to the Water Network Team Lead when necessary and providing sufficient information to respond to customers.
• Being responsible for performing administrative tasks, including completing timesheets, work orders, raising purchase requests, Health and Safety records and fleet management using the available technology systems.
• Collaborating with internal and external stakeholders when necessary. For example:
- Landowners
- Local Authorities
- Relevant UE personnel
- Third parties/contractors
• Being responsible for issuing work/access/transfer permits to every relevant contractor within their area of responsibility and ensuring they comply with all health and safety procedures.
• Responsible for monitoring meter readings from online meters on the water network and at service detectors.
• Responsible for supporting leak detection to maintain service levels and investigating with the Leak Detection team as required.
• Ensuring that any damage to an asset, whether caused by a third party or other people, is recorded and reported to the Water Network Operations Team Lead when necessary.
• Providing support to carry out capital works on the network.
• Supporting the operation of newly commissioned/upgraded assets as required through appropriate training and/or additional remedial works.
• Participating in work outside of working hours and standby as required.
• Responsible for operating and maintaining Uisce Éireann plant, as required, in a proper manner that complies with all Uisce Éireann policies relating to vehicles, health, safety and security.
When using a Uisce Éireann vehicle, the following will be considered as responsibility:
- Reporting road accidents and vehicle-related near misses.
- Completing all necessary vehicle checks as outlined in Uisce Éireann policies.
- Recording and reporting any vehicle defect to the Water Network Operations Team Lead.
- Ensuring compliance with all health and safety procedures, including
conducting risk assessments, using TCP etc.
• Responsible for any other duty that is necessary and/or required, which the Water Network Operations Team Lead reasonably requests of you.

• Collaborating with key internal stakeholders across the UE business.
• Responsible for promoting and delivering health and safety commitments across UE and its supply chain, strengthening direct transport and delivering health and safety goals and requirements to the highest standards in the industry.
• Providing support to the Uisce Éireann Continuous Improvement Programme, achieving desired results within the Directorate, and supporting the achievement of all organization-wide goals.
• Carrying out duties and responsibilities in accordance with Uisce Éireann Information Security policies to protect the confidentiality, integrity and availability of Uisce Éireann business information, and delivering critical services, in accordance with the NIS (Network and Information Security) Directive and any other relevant cybersecurity regulation.
• Any other duties deemed necessary and/or required that a line manager may reasonably request to perform.

Main Duties and Responsibilities:
• Support the operation of the water treatment processes, and carry out routine maintenance activities
• Monitor and control the operation of the plant and treatment process to ensure clean, safe water is produced in compliance with regulations and that the plant is operated in accordance with best practice
• Implement and follow all Standard Operating Procedures (SOPs) that are in effect at the plant and any such further or revised SOPs that may be introduced from time-to-time Uisce Eireann in the interests of properly operating and maintaining the plant in accordance with best practice
• Monitor changes in Raw Water Quality and undertake routine Jar Tests so as to determine the optimal dosing of coagulant and flocculant chemicals for the proper operation of the plant in accordance with best practice.
• Operate and maintain assigned assets as required including controlling and adjusting assets, inspecting and monitoring assets, testing and calibrating equipment, maintaining assets, replenishing consumables etc.
• Conduct asset checks and inspections to ensure early identification and resolution of asset problems, raising work orders on Maximo where required. Use electronic equipment as assigned, such as handheld units, PCs, Lone Working App as required
• Check, record and monitor all necessary quality parameters including manual checks at the various stages of the water treatment process as required.
• Conduct daily indicative operational checks and analysis as required and reporting results through appropriate systems.
• Monitor and respond to SCADA/telemetry alerts in accordance with standards and procedures and take appropriate corrective actions.
• Support the implementation of process optimisation recommendations to improve treatment performance or to deliver efficiencies.
• Promptly record and accurately report relevant information in relation to water treatment using the technology systems provided.
• Check the operation of the instruments and when necessary, clean and re-fill with correct reagents to ensure continued proper operation. Report any malfunction or matter requiring more detailed investigation to the supervisor.
• Check and record the levels and stocks of all chemicals and reagents. Report when stocks are low in a timely manner.
• Accept and supervise the delivery into the plant of bulk chemicals.
• Support in the operation of newly commissioned/upgraded assets as required including undertaking of relevant training.
• Ensure compliance with work safety procedures and fully participate in any safety programme that may be implemented. Undertake duties in a safe manner and use such personal protective safety equipment or clothing on a daily basis as is suitable for the tasks
• Monitor the plant CCTV system and report any untoward matter to the plant supervisor or plant security
• Perform duties under the Safety, Health and Welfare at Work Act, including;
 Adhere to Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policy
 Identify hazards and conduct site risk assessments in advance of work activities
 Apply safe work procedures and standard operating procedures
 Undertake all assigned health and safety training, including Safe Pass and, where relevant, Certified Construction Skills
 Use appropriate safety equipment and tools, including Personal Protective Equipment
 Where necessary, seek guidance from Team Lead on the carrying out of site risk assessments
 Control and record access to sites by other Uisce Éireann personnel and by external visitors and service providers
 Co-operate at site level with other Uisce Éireann personnel and with other service providers
• Keep up to date with current best practice, legislative requirements and guidance documents in relation to drinking water treatment and production.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request in support of the proper and continual operation of the plant.

Main Duties and Responsibilities:
• Operate the water network (e.g. operating valves, service reservoirs, pipeline fittings, identifying bursts etc.) including operating secondary treatment points on the network to deliver a consistent customer service and carrying out routine maintenance activities on the water network assets (e.g. maintenance of valves, pumping stations, flushing mains etc.)
• Regularly check the chemical dosing measures at pumping stations and other odour control activities and support Water Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Represent Uisce Éireann in the field as the first responder. Advise customers on Uisce Éireann policies and codes of practice
• Perform water infrastructure investigation and identify interventions on the network escalating as required to the Water Network Operations Team Lead
• Operate valves in accordance with controlled valve procedure, in order to avoid adverse impacts on the network
• Responsible for responding to alarms and carrying out investigations to deliver a consistent customer service
• Support and participate in incident and emergency response as necessary, ensuring all health and safety standards are met
• Actively investigate chamber covers for signs of damage
• Escalate issues to the Water Network Operations Team Lead as necessary
• Ensure data capture on issues that are relevant to the development of operational, maintenance and repair plans
• Responsible for working to schedules and closing work orders to perform water network operations activities using the technology systems provided
• Update relevant systems and report on customer's issues / problems including task requests and GIS updates
• Ensure all information is accurately reported and promptly recorded for audit purposes using the technology systems provided
• Perform reactive investigations and raise work order requests for resolution, escalating to the Water Network Team Lead when necessary and providing adequate information for responding to customers
• Responsible for undertaking administrative tasks, including the completion of timesheets, work orders, raising of purchase requests, H&S records and inventory management using the technology systems provided
• Engage with internal and external stakeholders as required. For example:
- Landowners
- Local Authorities
- Relevant IW personnel
- Third parties/contractors
• Responsible for issuing of permits to work/access/transfers to all relevant contractors within their area remit and ensure they follow all health and safety procedures
• Responsible for monitoring readings from online monitors on the water network and at service reservoirs
• Responsible for supporting with leakage detection to maintain service levels and liaising with the Leakage Detection team as required
• Ensure that any damage caused to an asset, by a third party or otherwise, is captured and declared to the Water Network Operations Team Lead when required
• Support in the undertaking of capital works on the network
• Support in the operation of newly commissioned/upgraded assets as required by undertaking appropriate training and / or undertaking additional tasks
• Participate in out of hours and standby working as required
• Responsible for operating and maintaining Uisce Éireann vehicles and machinery, as required, in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies. Where the use of an Uisce Éireann vehicle is required, the following responsibilities will apply:
- Reporting of road traffic accidents and near misses involving Uisce Éireann vehicles
- Completing all required vehicle checks as set out by Uisce Éireann policies
- Recording and reporting any vehicle defects to the Water Network Operations Team Lead
- Ensure all health and safety procedures are adhered to including performing risk assessments, use of PPE etc.
• Responsible for carrying out any other duties deemed necessary and / or required, which the Water Network Operations Team Lead may reasonably request

General Duties and Responsibilities:
• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request

Please note that it will be necessary for you to be located within a reasonable distance from the assigned work/asset area in order to be able to respond without delay to out of hours requirements.

It will be necessary to work outside of working hours and appropriate rates will apply.
Please note that it will be necessary to be located within a reasonable distance from the assigned work area in order to be able to respond without delay to requirements outside of normal working hours.

Please note that it will be necessary to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area/asset in order to be able to respond to out of hours requirements in a timely manner.

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

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