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Controller

On-site in Dublin City·Full-time·Added 4 days ago (last checked 23 Oct)

EirGrid

45 open roles

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Our summary

Work mode: On-site, Dublin City
Contract: Permanent, full-time hours

Skills

This job advert was originally written in GA.

Requirements

What we're looking for

Up to 2 years of experience in an administrative/business related role, preferably customer facing or commercial
Effective communicator - able to convey information to others in a clear and concise manner both verbally and in writing.
High-level time management and coordination skills.
A clear ability to establish and nurture effective relationships with internal and external stakeholders.
The person appointed will have an inherent attention to detail and accuracy.
Practical knowledge of Microsoft applications.
Numeracy and analytical skills.
Up to 2 years' experience in administrative/business related role, preferably customer facing or commercial
Effective communicator - expressing information to others in a clear and concise manner both verbally and in writing.
Excellent time management and coordination skills.
Demonstrable track record of establishing and maintaining effective relationships with internal and external stakeholders.
A natural attention to detail and accuracy.
A working level knowledge of Microsoft applications.

The role

Controller - Settlement & Stakeholder Engagement (Operations)

We are at the heart of Ireland's energy transition - connecting, operating and transforming the electricity grid from the ground up to support a low-carbon, sustainable future.

We are building capable teams that tackle real-world challenges every day and help us achieve our goal of preparing the grid to carry 80% of Ireland's electricity from renewable sources.

If you are ready to make a difference and grow your career in a purpose-led organisation, your journey starts here.

We are at the heart of Ireland's energy transition - connecting, operating and transforming the electricity grid to support a low carbon, renewable future.

We are building talented teams that tackle real world challenges every day and help us to achieve our goal to prepare the grid to carry up to 80% of Ireland's electricity from renewable sources.

We are proud to be a certified Great Place to Work, recognised for our culture built on trust, collaboration and inclusion. At EirGrid you will find supportive teams, opportunities to grow and meaningful work. We also offer secure employment with a range of flexible and family friendly working policies to support your life and wellbeing. If you want to know more about what EirGrid has to offer you, visit Life at EirGrid.

If you are ready to make an impact and grow your career in a purpose-led organisation, your journey starts here.

What you'll do

Manage internal and external queries promptly and efficiently via email.
Coordinate incoming queries via telephone (Monday - Friday 9am-5pm).
Technical Support: Coordinating the resolution of technical issues relating to Market Participants.
Scheduling Coordinator;
Manage and hold meetings with Stakeholders when required.
Assist with Stakeholder Information Forums, e.g., Market Operator User Group (MOUG).
Manage the relationship with market participants.
Be responsible for issuing Market Communications and Publications.
Reporting: We are responsible for the preparation, gathering, and publishing of various reporting requests. We must meet specific timeframes in doing so.
Manage queries and complaint disputes
Support initiatives regarding Stakeholder Engagement and areas that could be better defined.
Manage both internal and external queries in a timely and efficient manner via email.
Manage the coordination of phone contact queries (Monday - Friday 9am-5pm)
Technical Support: Coordinate the resolution of Market Participant technical issues.
Scheduling Coordinator;
- Manage and set up Stakeholder meetings when required.
- Assisting in Stakeholder Information Forums, e.g., Market Operator User Group (MOUG)
Manages the relationship with market participants
Responsible for issuing Market Communications and Publications.
Reporting: Responsible for the preparation, gathering, and publishing of various reporting requests whilst meeting specific timeframes.
Manages complaint queries and disputes
Supporting Stakeholder Engagement initiatives and identifying areas for improvement

The Opportunity

The Operations Office is vital to fulfilling our core role - the operation, development and improvement of the power system and the wholesale electricity market throughout Ireland and Northern Ireland. We are responsible for real-time and near-real-time operational activities (between system and market operations) of the EirGrid Group 24 x 7 across the island of Ireland, promoting efficiency and effectiveness, implementing robust change and ensuring EirGrid Group's core mandates are met, without compromise, in the most cost-effective and transparent manner.

We now have the opportunity to employ a Controller on the Stakeholder Engagement Team within the Operations Directorate. To support and drive transformative change throughout the Directorate, it is vital for the role that the person appointed develops a culture where continuous improvement is at the forefront; a culture that encourages innovation in technical and process matters.

The Opportunity

The Operations office is central to the delivery of our primary role - the operation, development and enhancement of the all-island power system and the wholesale electricity market. We are responsible for the real time and near time operational activities (both system operations and market operations) of EirGrid Group on a 24 x 7 basis across the island of Ireland, driving effectiveness and efficiency, embedding change and ensuring EirGrid Group's core remit is delivered, without compromise, in the most cost efficient and transparent manner.

We now have an opportunity for a Controller in the Settlement and Stakeholder Engagement team within the Operations Directorate. Creating a culture of continuous improvement that drives technical and process innovation is central to delivery in this role and the successful candidate will play a key role in both driving and supporting transformative change across the Directorate.

About EirGrid

Industry: Utilities

In their own words

About the company & team

We are proud to have been awarded a 'Great Place to Work' certification, recognizing our culture based on trust, collaboration and inclusion. At EirGrid, you will find supportive teams, growth opportunities and meaningful work. We offer secure employment with a wide range of flexible working policies, supporting families to help you with life and wellbeing matters. If you want to learn more about what is available to you at EirGrid, visit Life at EirGrid.

The SEMO Helpdesk is the first point of contact for Market Participants if they require assistance. The Stakeholder Engagement Team manages daily queries between 9am-5pm Monday to Friday and they can be contacted via the email address and through our dedicated Helpdesk phone number.

As the voice of the Market Participant/Stakeholder, it is the responsibility of the Stakeholder Engagement Team to ensure that the requirements of the Market Participant and Stakeholders are met and that all communication is conducted professionally, effectively and in compliance with the rules permitted in the Trading and Settlement Code.

The Stakeholder Engagement Team is responsible for keeping our Market Participants and Stakeholders informed of all our activities and operations. We will inform Participants of any issue, news/event that is to come via Market Communications and Publications.

We hold weekly calls for Market Participants as well as bi-monthly meetings to provide the latest information to Market Participants on Market Operations and upcoming Publications. These are forums for Participants so that they are able to communicate with the SEMO team, the Market Operations Team and the System Operations Team.

We are responsible for preparing, gathering, and publishing various performance reports for market operators both internally and externally. We must meet specific timeframes in doing so.

The Stakeholder Engagement Team is looking for a conscientious and diligent person who works well as part of a team. High-level communication skills, both verbal and written, are essential for this role. The person appointed must also possess curiosity and an open mind towards learning.

Communication is frequent with customers, stakeholders and internal colleagues and communication and interpersonal skills are required in those cases. Excellent service is expected to be provided to customers at all times.

The SEMO helpdesk is the first point of contact for Market Participants if they need assistance. The Stakeholder Engagement team manages daily queries between 9am-5pm Monday to Friday and can be contacted via the email address info@sem-o.com and via our dedicated Helpdesk phone number.

As the voice of the Market Participant/Stakeholder, it is the Stakeholder Engagement team's responsibility to ensure that the Market Participant and Stakeholders needs are met and that all communications are professional, efficient and within the rules allowed in the Trading and Settlement Code.

The Stakeholder Engagement team is responsible for keeping our Market Participants and Stakeholders informed of all our activities and operations. We will notify Participants of any issues/updates/upcoming events by issuing Market Communications and Publications.

We host weekly Market Participant calls and bi-monthly meetings to update Market Participants on Market Operations and upcoming Releases. These are forums for Participants to interact with the SEMO and Market Operational and System Operational Teams.

We are responsible for the preparation, gathering, and publishing of various market operator performance reports both internal and external whilst meeting specific timeframes.

There are many interactions with customers, stakeholders and internal colleagues where communication and interpersonal skills are required. A high level of customer service is expected at all times.

Additional information

Please note that we receive a high volume of applications, and because every application is carefully reviewed, response times may vary. If you are selected for various roles, there may be a delay in response as we confirm the best option for you. We appreciate your patience.

We value ability just as much as experience. If you believe you can succeed in this role, we invite you to apply for it, even if you do not meet every one of its requirements.

As an equal opportunities employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

Please note we receive a high volume of applications, and as every application is carefully reviewed our response time may vary. If you agree to be considered for other roles this may result in a delayed response as we establish the best fit for your experience. We appreciate your patience.

We value potential as much as experience. If you believe you can succeed in this role, we encourage you to apply, even if you don't meet every requirement.

We're dedicated to diversity and inclusion at EirGrid. We recognise the strength that comes from having a diverse workforce and the importance of a supportive culture for all our people to achieve their potential. Our diversity and inclusion networks have been designed to create an inclusive culture that enables our people to feel a sense of belonging at work.

As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

All open roles at EirGrid