Wastewater Operative (Network, Treatment, Network Maintenance & Repair) - Liffey South

*Please note that the advertised salary range will be the salary offered to successful external candidates, and the amount will be based on an assessment of their relevant skills, qualifications and experience and their readiness to accept the responsibilities of the role, and €36,640 (the lowest point on the scale) is the starting salary for this role.
Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.
The salary range is stated to allow successful candidates to join the organisation at various stages of their career, provided that scope is available for salary development herein as competence and experience develop.
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*Please note that the advertised salary range will be the salary offered to successful external candidates, and the amount will be based on an assessment of their relevant skills, qualifications and experience and their readiness to accept the responsibilities of the role, and €36,640 (the lowest point on the scale) is the starting salary for this role.

Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.
The salary range is stated to allow successful candidates to join the organisation at various stages of their career, provided that scope is available for salary development herein as competence and experience develop.

Internal transfers will be considered in accordance with the implementation of Uisce Éireann's Pay Model and associated pay policies.

The salary range is stated to allow successful candidates to join the organisation at various stages of their career, provided that scope is available for salary development herein as competence and experience develop.

*Please note, successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role, with the starting position for this role being the minimum of €36,640.

Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.
____________________

Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.
The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.

The Role:
The Asset Operations function is a core component in delivering service to customers, protecting the environment and complying with regulatory standards as well as managing the majority of operational expenditure. The Asset Operations scope is responsible for operational and maintenance strategy, policy, planning and standard operating procedures for Water and Wastewater operations nationally and regionally, ensuring value for money and customer service is provided.
The Water and Wastewater Operations team is responsible for the regional provision of water and wastewater operational services through operating, inspecting, maintaining and repairing treatment and network assets.
The Wastewater Treatment Operator will have oversight of a specific geographic area and will be responsible for the operation of treatment processes at the assigned treatment plants and for carrying out routine maintenance activities at assets in a specific area, at various sites as required, and when required, in accordance with task schedules.
The Wastewater Network Operator will have oversight of a specific geographic area and will be responsible for supporting the operation of the water and wastewater network to provide a continuous service to customers and for carrying out routine maintenance activities on network assets. The Wastewater Network Operator will engage in important dialogue with the customer and will resolve problems at the first instance where possible.
Network Wastewater Maintenance and Repair Operatives have area oversight and are responsible for supporting planned and reactive maintenance activities across the wastewater network infrastructure in a safe manner.

The Role:
The Asset Operations function is a core component in delivering service to customers, protecting the environment and complying with regulatory standards as well as managing the majority of operational expenditure. The Asset Operations scope is responsible for operational and maintenance strategy, policy, planning and standard operating procedures for Water and Wastewater operations nationally and regionally, ensuring value for money and customer service is provided.
Within the Wastewater O&C Management team lies the responsibility for providing wastewater operational services on a national basis through operating, inspecting, maintaining and repairing wastewater assets (network/treatment).
The Wastewater Treatment Operator will be responsible to the Wastewater Treatment Operations Team Lead, their oversight will relate to a specific geographic area and they will be responsible for the operation of treatment processes at the assigned treatment plants and for carrying out routine maintenance activities at assets in a specific area, at various sites as required, and when required, in accordance with task schedules.
It will be necessary to work outside of normal working hours and appropriate overtime and standby rates will apply.
Key Duties and Responsibilities:

The Role:
The Asset Operations function is a core component in delivering service to customers, protecting the environment and complying with regulatory standards as well as managing the majority of operational expenditure. The Asset Operations scope is responsible for operational and maintenance strategy, policy, planning and standard operating procedures for Water and Wastewater operations nationally and regionally, ensuring value for money and customer service is provided.

Within the Wastewater O&C Management team lies the responsibility for providing wastewater operational services on a national basis through operating, inspecting, maintaining and repairing wastewater assets (network/treatment).

The Wastewater Network Operator will be responsible to the Wastewater Network Operations Team Lead, their oversight will relate to a specific geographic area and they will be responsible for supporting the operation of the water and wastewater network to provide a continuous service to customers and for carrying out routine maintenance activities on network assets. The Wastewater Network Operator will engage in important dialogue with the customer and will resolve problems at the first instance where possible.

The Wastewater Network Maintenance and Repair Operative is responsible to the Wastewater Network Maintenance and Repair Team Lead, they have area oversight and they are responsible for supporting planned and reactive maintenance activities, both planned and reactive, across the wastewater network infrastructure.

Key Duties and Responsibilities:
• Planned and reactive maintenance activities across the wastewater network infrastructure in a safe manner, including repairs to plastic and leaking pipes and/or cleaning of blocked sewers, repairs to the treatment plant and wet wells, etc. to ensure continuous service to customers
• Being responsible for responding to alarms and resolving problems regarding the maintenance of wastewater network assets and these may include the following:
 Flooding from sewers, including CCTV surveys
 Alarms from treatment plants and clarifiers that require raising and cleaning
 Treatment plant failures
 Working in underground chambers
 Carrying manhole covers and frames
 Working in environments with poor vegetation
• Identifying and resolving problems reported or found on site, that is, mechanical faults, rising and splitting wells (and removing them from the site if necessary), blocked sewers etc.
• Carrying out testing after repairs to pipes and wells on the wastewater network assets
• Operating and maintaining a 3.5 tonne / 4.2 tonne vehicle. There is a possibility that the person appointed will be responsible for operating an HGV unit (20 tonne +) at minimum
• Providing support regarding response to emergencies and unplanned events, ensuring that all health and safety standards are adhered to and that continuous disruptive ratings are maintained.
• Managing the customer interface and informing customers about the problem and the solution, and representing Uisce Éireann in this area. Responsible for investigating customer cuts/queries from local representatives and informing them of the solutions carried out
• Carrying out proactive activities to ensure continuous service to customers, including planned cleaning of treatment plants; clearing frequently blocked sewers and regulatory inspections of networks and transport equipment
• Escalating problems to the relevant person and ensuring that data is captured regarding problems relevant to developing operational, maintenance and repair plans
• Being responsible for making new connections to the network as required
• Being responsible for ensuring there is sufficient stock in vehicles to perform Maintenance and Repair activities on the first visit
• Ensuring that all information is recorded accurately and reported promptly for inspection purposes, including capturing data on existing assets or replacement assets using the technology systems provided.
• Taking ownership of and investigating customer raised cuts/queries from local representatives and informing them of the solutions carried out on Maximo within the defined timeframes
• Being responsible for working according to schedule (to achieve goals as defined in the CRF manual) and closing work orders to carry out maintenance on the wastewater network and completing repair activities using the technology systems provided.
• Being responsible for issuing permits to every relevant contractor and ensuring they follow health and safety procedures.
• Updating the appropriate systems and reporting on external customer issues/problems, including task requests and CFG updates
• Being responsible for performing administrative tasks, including completing timesheets, work orders, raising purchase requests, Health and Safety records, risk-based maintenance and vehicle management using the technology systems available.
• Being responsible for performing administrative tasks, including completing timesheets, work orders, raising purchase requests, Health and Safety records, risk-based maintenance and vehicle management using the technology systems available.
• Carrying out reactive investigations and raising work requests for resolution, sending updated work orders back from the field where no further contact and input from the Customer Service is required
• Providing support to Account Managers regarding any issues relating to accounts in effect in their area
• Providing support to the Customer Contact Centre / Customer Contact Technical Specialist with any customer issues/queries relating to their area
• Ensuring that any damage to an asset, whether caused by a third party or other people, is reported to the Team Lead, when required.

The Role:
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets.

The Wastewater Treatment Operator will have a remit over a geographical area and is responsible for the operation of treatment processes on the assigned treatment plants and carrying out routine maintenance activities on assets for an area, across a variety of sites as and when requested, in accordance with the task schedule.

The Wastewater Network Operator has a remit over a geographical area and is responsible for supporting the operation of the water and wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Wastewater Network Operator will be a key interface with the customer and will resolve issues first time where possible.

The Wastewater Network Maintenance & Repair Operative has an area remit and is responsible for supporting the delivery of planned and reactive maintenance and repair activities across the wastewater network infrastructure in a safe manner.

The Wastewater O&M Management area is responsible for the national delivery of wastewater operational services through the operation, inspection, maintenance and repair of the wastewater network and treatment assets.

Reporting to the Wastewater Treatment Operations Team Lead, the Wastewater Treatment Operator will have a remit over a geographical area and is responsible for the operation of treatment processes on the assigned treatment plants and carrying out routine maintenance activities on assets for an area, across a variety of sites as and when requested, in accordance with the task schedule.

Reporting to the Wastewater Network Operations Team Lead, the Wastewater Network Operator has a remit over a geographical area and is responsible for supporting the operation of the wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Wastewater Network Operator will be a key interface with the customer and will resolve issues first time where possible.

Reporting to the Wastewater Network Maintenance and Repair Team Lead, the Wastewater Network Maintenance and Repair Operative has an area remit and is responsible for supporting planned and reactive maintenance and repair activities across the wastewater network infrastructure in a safe manner.

• Support the operation of the wastewater treatment process, and carry out routine maintenance activities across various plant assets
• Assign assets to operate and maintain as required including controlling and adjusting assets, inspecting and monitoring assets, testing and calibrating equipment, maintaining assets, replenishing consumables and so on.
• Operate the wastewater network including operating treatment sub-points on the network to provide a consistent service to customers and carry out routine maintenance activities
• Carry out asset checks and inspections to ensure asset issues are identified and resolved early, raising work orders on Maximo when necessary. Use electronic equipment as assigned, such as handheld units, personal computers, Single Operate App as required
• Check, record and monitor all required quality parameters
• Carry out daily checks and operational analysis of sludge as required and report results through appropriate systems.
• Respond to SCADA/telemetry alarms in accordance with standards and procedures.
• Support the implementation of process improvement recommendations to enhance treatment performance or achieve efficiency.
• Record and report relevant wastewater treatment information promptly and accurately using the technology systems provided.
• Read meters as required
• Maintain material and chemical stock to ensure reordering when necessary.
• Support the Customer Contact Centre with any customer queries/issues
• Maintain critical spares, tools and equipment on site.
• Ensure all Plant and Mechanical, Electrical and Control Equipment is always in good condition and he/she will be responsible for its effective and efficient operation in accordance with all Technical Directives and any Technical Directives and/or Operation and Maintenance Manuals provided, and any additional instructions given by the Line Manager.
• Take samples of the wastewater, before and after treatment, carry out all necessary laboratory analyses as set out in the relevant Technical Manuals and record all results obtained.
• Supervise all maintenance and repair work carried out and ensure it is completed correctly, effectively and left in a finished and satisfactory condition.
• Carry out general maintenance on all sewers, including the rising main network, stormwater drainage pipes, underground pump chambers, treatment centres and sites including all fences, gates and buildings and ancillary facilities.
• Be present when new connections are made, if necessary.
• Maintain the inside and outside of the treatment works, pumping stations and all other buildings in good order and in a clean and tidy condition. In particular, all buildings will be kept in an immaculate condition due to the nature and purpose of the Works.
• Support the operation of newly commissioned/upgraded assets as required, including.
• undergoing relevant training
• Participate in work outside of working hours and standby work as required.
• Ensure compliance with safe work procedures and take full part in any safety programme that may be implemented. Carry out duties in a safe manner and use equipment or personal protective equipment on a daily basis as appropriate to the tasks
• Fulfil duties under the Safety, Health and Welfare at Work Act, including;
Adhere to Construction Regulations including carrying out duties assigned under the Regulations, in accordance with Uisce Éireann policy
Identify hazards and carry out site risk assessments before work activities
Implement safe work procedures and standard operating procedures
Undertake all assigned health and safety training, including Safe Pass and, where appropriate, Construction Skills Certification
Use appropriate safety equipment and tools, including Personal Protective Equipment
Where necessary, seek guidance from the Team Leader in carrying out site risk assessments
Maintain the welfare site facilities
Control and record access to sites by other Uisce Éireann personnel and by external visitors and service providers
Cooperate at site level with other Uisce Éireann personnel and other service providers
Record all site matters, including accidents, incidents and near misses
Complete any corrective actions for the Operations area of responsibility
Provide support to update the Construction Stage Health and Safety Plan
Provide relevant information for the Safety File
Update and maintain the Safety File locally and send updates to the Uisce Éireann ECM system.

General Duties and Responsibilities:
• Collaborating with key internal stakeholders across the UE business.
• Being responsible for promoting and delivering health and safety commitments across UE and the supply chain, strengthening positive behaviours and delivering health and safety goals and requirements to the highest industry standards.
• Providing support to the Uisce Éireann Foundation Program to provide improvement, achieving desired results within the Directorate, and supporting the achievement of all organisation-wide goals.
• Fulfilling duties and responsibilities in accordance with Uisce Éireann Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of Uisce Éireann business information, and delivering critical services, in accordance with the NIS (Network and Information Security) Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Key Duties and Responsibilities:
• Supporting the operation of the wastewater network to provide a continuous service to customers and carrying out routine maintenance activities on network assets. The following items will be included in other network activities: including conducting surveys on sewers as required; locating thick sludge or grit from road gullies, investigating and identifying required network interventions, cleaning tanks and responding to alarms as required.
• Regularly checking chemical dosing measures at treatment plants and other controlled sludge activities and supporting the Wastewater Compliance and Sampling teams with operational sampling activities including new primary valves, repaired plates and lists and reporting analysis results as required.
• Keeping the customer informed of problems and solutions, inspecting customer's sharp cuts and local representatives and investigating them afterwards to support continuous customer service provision and managing the risk associated with public health and compliance.
• Supporting customer teams including Account Managers and Customer Service with any specific customer issue/query or in areas where works impact customer service provision.
• Representing Uisce Éireann on site as the first responder. Advising customers on Uisce Éireann policies and codes of practice
• Inspecting wastewater infrastructure and identifying interventions on the network and locating them as required for the Wastewater Network Operations Team Lead
• Operating complies with the controlled works procedure, to avoid negative impact on the network.
• Being responsible for responding to alarms and carrying out investigations to provide a continuous service to customers
• Providing support regarding response to emergencies and unplanned events and participating as required, and ensuring that all health and safety standards are adhered to
• Promptly recording and accurately reporting relevant information regarding wastewater network performance and using the technology systems provided, including logging inspections and raising requests for follow-on work orders and updating Health and Safety records and vehicle management when required.
• Carrying out reactive investigations and raising work order requests for resolution, escalating them to the Wastewater Network Team Lead when required and providing sufficient information to respond to customers
• Ensuring all health and safety procedures are complied with and risk assessments (Safety Plan in the Workplace) are implemented, personal protective equipment is used, and duties required under Building Regulations are fulfilled.
• In a responsible manner, ensuring that Uisce Éireann vehicle operations and plant are in accordance with Uisce Éireann vehicle health, safety and security policies, ensuring an adequate vehicle stock level is maintained to perform work when required.
• Being responsible for performing administrative tasks, including completing timesheets, work orders, raising purchase requests, Health and Safety records and vehicle management using the technology systems available.
• Collaborating with internal and external stakeholders when required. For example:
- Landowners
- Local Authorities
- Relevant UE personnel
- Third parties/contractors
• Being responsible for issuing work/access/transfer permits to every relevant contractor within their scope of responsibility and ensuring they comply with all health and safety procedures.
• Being responsible for monitoring online readings from monitors on the wastewater network
• Ensuring that any damage to an asset, whether caused by a third party or other people, is recorded and reported to the Wastewater Network Operations Team Lead, when required.
• Providing support to carry out capital works on the network
• Supporting the operation of newly commissioned/upgraded assets as required through appropriate training and/or additional competencies.
• Participating in work outside of normal working hours and standby work as required.
• Being responsible for operating and maintaining Uisce Éireann plant, as required, in a proper manner that aligns with all Uisce Éireann policies relating to vehicles, health, safety and security.
When using a Uisce Éireann vehicle, the following will be considered as responsibilities:
- Reporting road accidents and near misses relating to Uisce Éireann vehicles
- Completing all necessary vehicle checks as set out in Uisce Éireann policies
- Recording and reporting all vehicle defects to the Wastewater Network Operations Team Lead.
- Ensuring compliance with all health and safety procedures, including carrying out risk assessments, using TCP etc.
• There is a possibility that the person appointed will be responsible for operating a 3.5 tonne / 4.2 tonne vehicle.
• Responsible for any other duty that is necessary and/or required, which the Wastewater Network Operations Team Lead reasonably requests from you

Main Duties and Responsibilities:
• Support the operation of the wastewater treatment processes, and carry out routine maintenance activities across a varied plant asset base
• Operate and maintain assigned assets as required including controlling and adjusting assets, inspecting and monitoring assets, testing and calibrating equipment, maintaining assets, replenishing consumables etc.
• Operate the wastewater network including operating secondary treatment points on the network to deliver a consistent customer service and carrying out routine maintenance activities
• Conduct asset checks and inspections to ensure early identification and resolution of asset problems, raising work orders on Maximo where required. Use electronic equipment as assigned, such as handheld units, PCs, Lone Working App as required
• Check, record and monitor all necessary quality parameters
• Conduct daily indicative operational checks and analysis as required and reporting results through appropriate systems.
• Respond to SCADA/ telemetry alerts in accordance with standards and procedures.
• Support the implementation of process optimisation recommendations to improve treatment performance or to deliver efficiencies.
• Promptly record and accurately report relevant information in relation to wastewater treatment using the technology systems provided.
• Meter reading as required
• Maintaining stocks of materials and chemicals ensuring reorder when necessary.
• Support Customer Contact Centre with any customer issues/queries
• Maintain onsite critical spare stocks, tools and equipment.
• Ensure that all Mechanical, Electrical and Control Plant and Equipment is in good condition at all times and shall be responsible for its effective and efficient operation in accordance with all and any Technical Instruction and/ or Operating and Maintenance Manuals provided, and such further instructions as may be given by the Line Manager.
• Take samples of the wastewater, both before and after treatment, carry out all necessary laboratory analyses as set out in the relevant Technical Manuals and shall record all results obtained.
• Supervise all maintenance and repair work carried and shall ensure that it is executed properly, efficiently and left in a completed and satisfactory condition.
• General maintenance of all sewers, including rising mains, storm overflows, pump chambers, treatment plants and sites including all fencing, gates and buildings and ancillary facilities.
• Be in attendance when new connections are being made if required.
• Maintain interiors and exteriors of all treatment works, pumping stations, and other building in good repair and in a clean and tidy condition. In particular, all buildings shall be kept in a spotlessly clean condition on account of the nature and purpose of the Works.
• Support in the operation of newly commissioned/ upgraded assets as required including
• undertaking of relevant training.
• Participate in out of hours and standby working as required.
• Ensure compliance with work safety procedures and fully participate in any safety programme that may be implemented. Undertake duties in a safe manner and use such personal protective safety equipment or clothing on a daily basis as is suitable for the tasks
• Perform duties under the Safety, Health and Welfare at Work Act, including;
 Adhere to Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policy
 Identify hazards and conduct site risk assessments in advance of work activities
 Apply safe work procedures and standard operating procedures
 Undertake all assigned health and safety training, including Safe Pass and, where relevant, Certified Construction Skills
 Use appropriate safety equipment and tools, including Personal Protective Equipment
 Where necessary, seek guidance from Team Lead on the carrying out of site risk assessments
 Maintain site welfare facilities
 Control and record access to sites by other Uisce Éireann personnel and by external visitors and service providers
 Co-operate at site level with other Uisce Éireann personnel and with other service providers
 Record all site matters, including accidents, incidents and near misses
 Complete any corrective actions for Operational area of responsibility
 Provide support in updating the Construction Stage Safety & Health Plan
 Provide relevant information for the Safety File
 Update and Maintain the Safety File locally and send updates to Uisce Éireann's ECM system.

General Duties and Responsibilities:
• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Main Duties and Responsibilities:
• Support the operation of the wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network assets. Network activities will include assisting with sewer surveys as required; identifying location of heavy infiltration or storm water from road gullies, performing investigations and identifying interventions required on the network, clearing blockages and responding to alarms as required.
• Regularly check the chemical dosing measures at pumping stations and other odour control activities and support Wastewater Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Represent Uisce Éireann in the field as the first responder. Advise customers on Uisce Éireann policies and codes of practice
• Perform wastewater infrastructure investigation and identify interventions on the network escalating as required to the Wastewater Network Operations Team Lead
• Operate valves in accordance with controlled valve procedure, in order to avoid adverse impacts on the network.
• Responsible for responding to alarms and carrying out investigations to deliver a consistent customer service
• Support and participate in incident and emergency response as necessary, ensuring all health and safety standards are met
• Promptly record and accurately report relevant information in relation to the operation of the wastewater network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Perform reactive investigations and raise work order requests for resolution, escalating to the Wastewater Network Team Lead when necessary and providing adequate information for responding to customers
• Adhere to all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations
• Operate Uisce Éireann vehicles and machinery in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work where required
• Responsible for undertaking administrative tasks, including the completion of timesheets, work orders, raising of purchase requests, H&S records and inventory management using the technology systems provided
• Engage with internal and external stakeholders as required. For example:
- Landowners
- Local Authorities
- Relevant IW personnel
- Third parties/contractors
• Responsible for issuing of permits to work/access/transfers to all relevant contractors within their area remit and ensure they follow all health and safety procedures
• Responsible for monitoring readings from online monitors on the wastewater network
• Ensure that any damage caused to an asset, by a third party or otherwise, is captured and declared to the Wastewater Network Operations Team Lead when required
• Support in the undertaking of capital works on the network
• Support in the operation of newly commissioned/upgraded assets as required by undertaking appropriate training and / or undertaking additional tasks
• Participate in out of hours and standby working as required
• Responsible for operating and maintaining Uisce Éireann vehicles and machinery, as required, in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies. Where the use of an Uisce Éireann vehicle is required, the following responsibilities will apply:
- Reporting of road traffic accidents and near misses involving Uisce Éireann vehicles
- Completing all required vehicle checks as set out by Uisce Éireann policies
- Recording and reporting any vehicle defects to the Wastewater Network Operations Team Lead
- Ensure all health and safety procedures are adhered to including performing risk assessments, use of PPE etc.
• May be required to responsibly operate a 3.5 tonne / 4.2 tonne vehicle
• Responsible for carrying out any other duties deemed necessary and / or required, which the Wastewater Network Operations Team Lead may reasonably request

Main Duties and Responsibilities:
• Undertake planned and reactive maintenance and repair activities across the wastewater network infrastructure in a safe manner including repairs of burst and collapsed pipes and/or clearing blocked/choked sewers, pumping station and wet well repairs, etc. in order to deliver consistent customer service
• Responsible for responding to alarms and resolving issues of wastewater network infrastructure assets which may include:
 Sewer flooding, including CCTV surveys
 Pumping station alarms and blockages which may need to be lifted and unblocked
 Pumping station overflows
 Working in underground chambers
 Lifting manhole covers and frames
 Working in environment with foul odours
• Identify and resolve problems that have been highlighted or discovered on site i.e. mechanical defects, lifting and splitting blocked pumps (removing from site if necessary), blocked / chocked sewers etc.
• Undertake testing following repairs to pipes and pumps on the wastewater network asset base
• Operate and maintain a 3.5 tonne / 4.2 tonne vehicle. Possible requirement to operate a HGV vactor unit (20 tonne +) from depot
• Support incident and emergency response, ensuring all health and safety standards are met and pollution classifications are consistent
• Manage the customer interface, informing the customer about the issue and its resolution, and representing Uisce Éireann in the field. Responsible for investigating customer complaints/local representative queries and reporting the actions taken to resolve
• Responsible for carrying out proactive activities to deliver consistent customer service including planned sump cleaning of pumping stations; jetting of sewers known to block and statutory inspections of chains and lifting equipment
• Escalate issues and ensure data capture on issues that are relevant to the development of operational, maintenance and repair plans
• Responsible for undertaking new connections to the network as required
• Responsible for ensuring stock levels in vehicles are sufficient for performing M&R activities at first visit
• Ensure all information is accurately recorded and promptly reported for audit purposes including the capturing of data on existing or replacement assets using the technology systems provided
• Responsible for owning and investigating escalated customer complaints/local representative queries and reporting the actions taken to resolve on Maximo within the defined timeframes
• Responsible for working to schedules (to meet targets as defined in the CER handbook) and closing work orders to perform wastewater network maintenance & repair activities using the technology systems provided
• Responsible for issuing of permits to work to all relevant contractors and ensure they follow health and safety procedures
• Update relevant systems and report on internal and external customer's issues / problems including task requests and GIS updates
• Responsible for undertaking administrative tasks, including the completion of timesheets, work orders, raising of purchase request, H&S records, risk based maintenance management and inventory management using the technology systems provided
• Responsible for undertaking administrative tasks, including the completion of timesheets, work orders, raising of purchase request, H&S records, risk based maintenance management and inventory management using the technology systems provided
• Perform reactive investigations and raise work requests for resolution, passing back updated work orders from the field that require further contact and input from Customer Service
• Support Key Account Managers with any queries relating to issues affecting Key Accounts in their area
• Support Customer Contact Centre / Customer Contact Technical Specialist with any customer issues/queries in their area
• Ensure that any damage caused to an asset, by a third party or otherwise, is captured and declared to the Team Lead when required

It will be necessary to work outside of normal working hours and appropriate overtime and standby rates will apply.
We are currently recruiting for Operatives to fill current vacancies and we are also looking to place people on a panel for future vacancies. Applications will be considered for both roles above. Full job specifications are available below.

Please note that it will be necessary for you to be located within a reasonable distance from the assigned work/asset area in order to be able to respond without delay to out of hours requirements.

Please note that it will be necessary to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements.

It will be necessary to work outside of normal working hours and appropriate overtime and standby rates will apply.

Please note that it will be necessary to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

Out of hours working will be required and appropriate overtime and standby rates will apply.
We are currently recruiting for Operators to fill current vacancies and are also looking to add to a panel for future vacancies. Applications will be considered for vacancies for both roles above. Full job descriptions are provided below.

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area/asset in order to be able to respond to out of hours requirements in a timely manner.

Out of hours working will be required and appropriate overtime and standby rates will apply.

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.