Water Network Maintenance and Repair Team Lead - Dublin

*Please note that you will be placed on the salary range based on your skills and experience, if successful. Please note that the mentioned Market (mid-point) of the range and the highest part of the offer is generally, when it is considered that a person is fully capable of undertaking the duties of the role, and the employee is given the opportunity to progress through the range as their experience develops further.

The Role:
The Asset Operations function is a key delivery service to customers, protecting the environment and ensuring regulatory compliance as well as managing the majority of operational expenditure. The Asset Operations area is responsible for the operations and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations nationally and regionally, ensuring that value for money and service to customers is delivered.

The Operations and Maintenance team is responsible for the national provision of water and wastewater operational services through network resources and the operation, inspection, maintenance and repair of water and wastewater assets. The Operations and Maintenance Team has regional oversight for conducting regional operational management of water and wastewater and of network resources and the provision of water and wastewater services related to those responsibilities with operational, maintenance and repair activities, as well as managing health and safety. The team is responsible for implementing the regional operations, maintenance and repair plan which includes part of the national operations, maintenance and repair plan, which develops, manages, implements and approves that amount. A key feature of this team's responsibility is managing reactive and transitional activities, especially in the early stages and the regional operations team splitting into its specific water and wastewater teams and standardising work methods.

Responsible to the Water Conservation Lead, the Water Network Maintenance and Repair Team Lead has regional oversight of a geographical area and is responsible for overseeing reactive maintenance and repair activities across the network infrastructure in a safe manner. The Water Network C&D Team Lead will be responsible for directing, developing and supporting the Network C&D Operations team and providing them with the necessary guidance and skills in order to ensure the provision of maintenance and repair services across the water network.

The Role:
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised.

Reporting to the Water Conservation Lead the Water Network Maintenance and Repair Team Lead has a remit over a geographical area and is responsible for overseeing planned and reactive maintenance and repair activities across the network infrastructure in a safe manner. The Water Network M&R Team Lead will be responsible for leading, supporting and developing a team of Network M&R Operatives and provide them with the necessary direction and skills in order to ensure the provision of maintenance and repair services across the water network.

Key Duties and Responsibilities:
Operational Responsibilities:

• Being responsible for directing and managing the performance of the network operations team across the water infrastructure and providing them with the necessary guidance and skills to ensure services are provided in a geographical area.

• Ensuring that data relevant to specific issues is captured to contribute to the development of operational, maintenance and repair plans.

• Being responsible for managing and replacing assets that are in use or about to be in use e.g. repairing burst or leaking pipes, replacing main water mains, customer water meters, valves, hydrants, fittings, short pipes and all enclosed equipment, pressure gauges and all such equipment, in order to ensure consistent service to customers. This will include any contractors employed to assist in managing these works.

• Managing and organising the maintenance and repair of newly commissioned / upgraded assets as required by undertaking appropriate site training and supporting adequate resourcing.

• Developing the skills of team members through the provision of coaching and training in all aspects of the operation of relevant works.

• Ensuring the team operates to defined levels of operational competence, health and safety requirements and legislation, Quality Assurance systems and standard operating procedures while using available technological systems and, at the same time, ensuring all information is reported accurately and recorded promptly for audit purposes.

• Being responsible for undertaking and reviewing administrative tasks, including the review of timesheets, work orders, H&S records and inventory management and doing so through the use of available technological systems.

• Taking part where necessary in the implementation of Road Opening Licences and liaising with the Operational Support Team to provide the necessary information. This will include any follow-up measures as required, including managing temporary and permanent reinstatement.

• Helping to develop task schedules and develop standard operating procedures in support of network service provision in order to maximise quality assurance, maximise efficiency, and provide support in support of process adoption.

• Responsible for monitoring and reporting KPIs for processes under their ownership.

• Participating in out of hours working as required.

• Responsible for leading and managing the performance of a team of network operatives across the across the water infrastructure and to provide them with the necessary direction and skills in order to ensure the provision of services in a geographical area.
• Ensure data capture on issues that are relevant to contribute to the development of operational, maintenance and repair plans.
• Responsible for the management and replacement of failed or failing assets e.g. repairs of bursts and leaks, water mains replacements, customer boundary box, valves, hydrants, meters, short pipe lengths, booster pumps and all ancillary equipment, in order to deliver consistent customer service. This will include the management of any contractors employed to assist in such works.
• Manage and organise the maintenance and repair of newly commissioned / upgraded assets as required by undertaking appropriate site training and supporting adequate resourcing.
• Develop the skills of team members through provision of coaching and training in all aspects of the operation of relevant works.
• Safeguard the team works in accordance with defined levels of operational competence, hygiene code of practice, health and safety requirements and legislation, QA systems and standard operating procedures using the technology systems provided while ensuring all information is accurately reported and promptly recorded for audit purposes.
• Responsible for undertaking and reviewing administrative tasks, including the review of timesheets, work orders, H&S records and inventory management using the technology systems provided.
• Participate where required in the application of Road Opening Licences and liaising with Operation Support Team of provision of information necessary. This will include any follow ups measures as required including the management of temporary & permanent reinstatement.
• Contribute to the development of task schedules and standard operating procedures for the provision of network services that maximise quality of output, efficiency and support the adoption of processes.
• Responsible for monitoring and reporting KPIs for processes over which they have ownership.
• Participate in out of hours working as required.
• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

It will be necessary to work outside of working hours and appropriate overtime rates will apply.

Out of hours working will be required and appropriate overtime rates will apply.

• Being responsible for managing the costs associated with the Network Maintenance & Repair team.

• Coordinating the effective and efficient use of budgetary resources, including inventory management, through team meetings, productivity management, use of vehicles and equipment (both fleet and frugality), implementation of work tasks and monitoring of water network operations.

• Managing proactive and reactive activities to deliver consistent customer service.
• Being responsible for the investigation of complaints regarding water services including various internal and external stakeholder engagement.
• Being responsible for inputting updates into the Uisce Éireann outage management system including various internal and external stakeholder engagement as required.
• Supporting the response to incidents and emergencies in collaboration with the Pollution Control Coordinator to ensure all health and safety standards are complied with and that pollution incidents are sustained.

• Ensuring all health and safety inductions are completed, that all equipment is provided, that the equipment is appropriate for the job and that necessary calibrations are carried out periodically.
• Being responsible for implementing Building Regulations including duties assigned under compliance with the Regulations, as set out in Uisce Éireann policies, safety statements and plans. Overseeing the implementation of policies and best practice standards including safe working practices.
• Ensuring all health and safety procedures are adhered to, including traffic management plans, risk assessments (Safe System of Work Plan), use of PPE etc.
• Being responsible for ensuring that personnel have relevant safety skills, training and associated documentation, including Safe Pass cards and, where relevant, Construction Skills Certificate cards.
• Identifying hazards and assessing risks regarding Operational areas of responsibility.

• Carry out any other duties that are considered necessary and/or required, if reasonably requested to do so by your line manager.

  General Duties and Responsibilities

• Collaborating with all key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and the supply chain, strengthening designed transport and delivering health and safety goals and requirements to the highest standards in the industry.
• Supporting the delivery of the Uisce Éireann Foundation Programme, achieving desired outcomes within the Directorate, and supporting the achievement of all corporate goals.
• Providing clear leadership to your team, coaching and developing them to reach their full potential and deliver business goals, promoting collaboration and placing emphasis on the behaviours expected from everyone on the team.
• Carry out duties and responsibilities in accordance with Uisce Éireann Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of Uisce Éireann business information, and carry out essential services, in accordance with the NIS Directive (Network and Information Security) and any other relevant cybersecurity regulations.

• Other duties when required.

  Knowledge, Skills and Experience

• Responsible for the management of costs associated with the Network Maintenance & Repair team.
• Co-ordinate the effective and efficient use of budgetary resources including inventory management, through team meetings, productivity management, utilisation of vehicles and equipment (both fleet or hired), implementation of work tasks and monitoring of water network operations.

• Manage proactive and reactive activities to deliver consistent customer service.
• Responsible for the investigation of complaints regarding water services including various internal and external stakeholder engagement.
• Responsible for inputting updates into the Uisce Éireann outage management system including various internal and external stakeholder engagement as required.
• Support in the coordination of incident and emergency response, ensuring all health and safety standards are met and pollution classifications are consistent, in conjunction with the Pollution Control Coordinator.

• Ensure all health and safety inductions are completed and that all equipment is provided, appropriate to the job and necessary calibrations periodically.
• Responsible for the implementation of the Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policies, safety statements and plans. Oversee policy implementation and best practice standards including safe working practices.
• Ensure all health and safety and procedures are adhered to including traffic management plans, risk assessments (Safe System of Work Plan), use of PPE etc.
• Responsible for ensuring personnel have relevant safety skills, training and associated documentation, including Safe Pass cards and, where relevant, Construction Skills Certificate cards
• Identify hazards and assess risks for Operational areas of responsibility.
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.