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Wastewater Operator/Operative (Network / Network Maintenance & Repair) - Ringsend

On-site in Dublin·Added 6 months ago (last checked 23 Oct)

Uisce Éireann

64 open roles

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Our summary

Work mode: On-site, Dublin

Skills

This job advert was originally written in GA.

Requirements

What we're looking for

Knowledge, Skills and Experience:
• Second level education or equivalent
• A full, clean and valid Irish Category B driving licence is a minimum requirement. A clean driving licence is defined as follows; the candidate has not been convicted of any offence under the Road Traffic Acts (other than a penalty point fine). Additional categories of Driving Licences are an advantage
• We keep each other safe - experience/understanding of working within a strong health and safety culture
• Previous experience working in the construction industry is an advantage
• It is preferable to have good knowledge of every skill required for wastewater network infrastructure and operations
• Basic awareness or understanding of water networks and knowledge of water network processes is an advantage
• Experience using GIS systems
• We are ambitious - strong problem-solving skills
• We do the right thing for our customers and communities - strong customer service skills
• With full training and risk assessment, it is understood that the role holder may be able to work in environments that could be uncomfortable or conducive to working in such as: working with corrosive chemicals, cameras, confined spaces, lone working, deep water, animals, insects, noise, vibration and percussion, etc. A successful occupational health assessment must be carried out to confirm suitability for work in an environment of that type.
• Literacy Skills
• Candidates with work experience within Water Services and/or other Utilities are preferred

• Secondary level education or equivalent work experience
• Full, clean and valid Irish category B driving licence is minimum requirement. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points). Additional Driving License categories an advantage
• We keep each other safe - experience/understanding of working within a strong health & safety culture
• Previous labouring or construction experience is an advantage
• Sound knowledge and experience of all skills required for wastewater network infrastructure and operations preferred
• A basic awareness or understanding of wastewater networks and knowledge of wastewater network processes is an advantage
• Experience of using IT systems
• We aim high - Strong problem solving skills
• We deliver for customers and communities - Strong customer service skills
• With full training and risk assessment, the role holder must have the ability to work in an environment that is sometimes uncomfortable or potentially hazardous such as: working with hazardous chemicals; sewage; confined spaces; lone working; remote working; deep water; animals; vermin; noise; hand and arm vibration, etc. This involves successful completion of occupational health assessment confirming suitability to work in such environments
• Literacy skills
• Experience working within Water Services and/or other Utilities an advantage

Nice to have

• Junior certificate or equivalent
• FETAC level 5 / QQI Level 6 Advanced Certificate or equivalent - Craft in apprenticeship such as Pipefitting
• Strong literacy skills
• WSTG training
• Full, clean and valid Irish category B driving licence is minimum requirement. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points)
• Previous maintenance experience, such as maintenance of mechanical equipment
• We keep each other safe - experience / understanding of working within a strong health & safety culture
• Experience using IT systems to ensure up to date recorded data (Microsoft Office)
• Strong problem solving skills
• We work better together - effective communication skills, to engage with a range of customers
• We do the right thing- with full training and risk assessment, the role holder must have the ability to work in an environment that is sometimes uncomfortable or potentially hazardous such as: working with hazardous chemicals; sewage; confined spaces; lone working; remote working; deep water; animals; vermin; noise; hand and arm vibration, etc. This involves successful completion of occupational health assessment confirming suitability to work in such environments
• Experience working within Water Industry and/ or other Utilities preferred
• Knowledge of wastewater network processes
• Traffic management skills e.g SLG qualification
• HGV licence may be required
• Basic knowledge electrical panels and electricity

Education & certifications

Knowledge, Skills and Experience:
• Junior Certificate or equivalent
• FETAC Level 5 / QQI Level 6 Certificate or equivalent - Craft in printing such as Pipe Fitter
• Strong literacy skills
• WSTG training
• A full, clean and valid Irish Category B driving licence is a minimum requirement. A clean driving licence is defined as follows; the candidate has not been convicted of any offence under the Road Traffic Acts (other than a penalty point fine)
• Previous maintenance experience such as maintaining mechanical equipment
• We keep each other safe - experience / understanding of working within a strong health and safety culture
• Experience using GIS systems to ensure data is recorded up to date (Microsoft Office)
• Strong problem-solving skills
• We work better together - effective communication skills, to build relationships with a wide range of customers
• We do the right thing - with full training and risk assessment, it is understood that the role holder may be able to work in environments that could be uncomfortable or conducive to working in such as: working with corrosive chemicals, cameras, confined spaces, lone working, deep water, animals, insects, noise, vibration and percussion, etc. A successful occupational health assessment must be carried out to confirm suitability for work in an environment of that type.
• We prefer candidates with work experience within the Water Industry and/or other Utilities
• Expertise in wastewater network processes
• Traffic management skills e.g. HSE quality
• HGV licence may be required
• Basic knowledge of electrical panels and electricity

Pay & benefits

What you'll get

Please note that successful candidates will be placed on a salary band based on their skills and experience and the starting point for this role is set at a minimum of €36,640.

*Please be advised that successful candidates will be placed on the salary band based on their skills and experience with the starting position for this role being the minimum of €36,640.

Please be advised that successful candidates will be placed on the salary band based on their skills and experience with the starting position for this role being the minimum of €36,640.

Please be advised that successful candidates will be placed on the salary band based on their skills and experience with the starting position for this role being the minimum of €36,640

The role

The Role:
As part of the Wastewater Operator function to deliver service to customers, protect the environment and comply with regulatory standards as well as managing the majority of operational expenditure, the Wastewater Operators have responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for national and regional Water and Wastewater operations, ensuring value for money and service is delivered to customers.

The Water and Wastewater Operatives team is responsible for the regional provision of water and wastewater operational services through operating, inspecting, maintaining and repairing treatment and network assets.

Within the Wastewater O&C Management team lies the responsibility for providing wastewater operational services on a national basis through operating, inspecting, maintaining and repairing wastewater assets (network/treatment).

What you'll do

The Wastewater Network Operative has specific oversight of a geographical area and is responsible for supporting the operation of the wastewater network to ensure continuous service to customers and to carry out routine maintenance activities on network assets. The Wastewater Network Operative will engage in important dialogue with the customer and will resolve problems at the first opportunity.
Area oversight is held by the Wastewater Network Maintenance and Repair Operative who is responsible for supporting planned and reactive maintenance and repair activities across the wastewater network infrastructure in a safe manner.

The Wastewater Network Operator will be responsible to the Wastewater Network Operations Team Lead, their oversight will relate to a specific geographic area and they will be responsible for supporting the operation of the water and wastewater network to provide a continuous service to customers and for carrying out routine maintenance activities on network assets. The Wastewater Network Operator will engage in important dialogue with the customer and will resolve problems at the first instance where possible.

Key Duties and Responsibilities:
• Supporting the operation of the wastewater network to ensure continuous service to customers and to carry out routine maintenance activities on network assets. The following items will be included among other network activities: including surveys of sewers as required; locating thick sludge or scum from road gullies, conducting investigations and identifying interventions required from the network, cleaning tanks and responding to alarms as required.
• Regularly checking chemical dosing measures at dilution stations and other controlled spill activities and providing support to the Wastewater Compliance and Sampling teams with operational sampling activities including new primary mains, repairing plugs and listens and reporting analysis results as required.
• Keeping the customer informed of problems and solutions, investigating customer and local representative complaints and following them up to support the delivery of continuous customer service and managing risks to public health and compliance.
• Providing support to customer teams including Account Managers and Customer Service with any specific customer issue/query or in areas where works impact customer service delivery.
• Rapidly recording and accurately reporting relevant information regarding wastewater network performance and use of the technology systems provided including logging inspections and raising requests for follow-on work orders and Health and Safety records and updating fault management as required.
• Ensuring all health and safety procedures are complied with and that risk assessments (Safe System of Work) are implemented, PPE is used, and duties required under Building Regulations are met.
• In a responsible manner, ensuring Uisce Éireann vehicle and machinery operations comply with Uisce Éireann vehicle health, safety and security policies, ensuring an adequate stock level of vehicles is maintained to perform work when required.
• There is a possibility that the successful candidate will be responsible for operating a 3.5 tonne / 4.2 tonne vehicle.

General Duties and Responsibilities:
• Collaborating with key internal stakeholders across the UE business.
• Being responsible for promoting and delivering health and safety commitments across UE and the supply chain, strengthening positive behaviours and delivering health and safety goals and requirements to the highest industry standards.
• Providing support to the Uisce Éireann Foundation Program to provide improvement, achieving desired results within the Directorate, and supporting the achievement of all organisation-wide goals.
• Fulfilling duties and responsibilities in accordance with Uisce Éireann Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of Uisce Éireann business information, and delivering critical services, in accordance with the NIS (Network and Information Security) Directive and any other relevant cybersecurity regulation.
• Other duties as required.

The Wastewater Network Maintenance and Repair Operative is responsible to the Wastewater Network Maintenance and Repair Team Lead, they have area oversight and they are responsible for supporting planned and reactive maintenance activities, both planned and reactive, across the wastewater network infrastructure.

Key Duties and Responsibilities:
• Planned and reactive maintenance and repair activities across the wastewater network infrastructure in a safe manner, including repairs to plastic and leaking pipes and/or cleared blockages, repairs to the dilution station and wet wells, etc. to ensure continuous service to customers
• Responsibility for responding to alarms and resolving issues regarding wastewater network asset assets and these may include the following:
o Flooding from sewers, including CCTV surveys
o Dilution station and lime tank alarms that will require raising and cleaning
o Dilution station spills
o Working in underground chambers
o Carrying manhole covers and frames
o Working in environments with poor weather
• Identifying and resolving problems reported or found on site, i.e., mechanical faults, raised and split manhole covers (and removing them from site if necessary), cleared blockages etc.
• Testing following repairs to pipes and manholes on wastewater network assets
• Operating and maintaining a 3.5 tonne / 4.2 tonne vehicle. There is a possibility that the successful candidate will be responsible for operating a single HGV unit (20 tonne +) from the minimum
• Providing support by responding to faults and emergencies, ensuring all health and safety standards are complied with and that pollution incidents are consistently recorded.
• Managing the interface with customers and informing customers about the problem and the solution related to it, and representing Uisce Éireann in that field. Responsibility for investigating customer complaints/queries from local representatives and reporting on the solutions implemented
• Responsibility for proactive activities to ensure continuous service to customers, including planned cleaning of dilution stations; clearing sewers that are frequently blocked and statutory inspections of chains and transport equipment
• Raising problems to the relevant person and ensuring that data is captured regarding problems relevant to the development of operational, maintenance and repair plans
• Responsibility for making new connections to the network as required
• Responsibility for ensuring there is sufficient stock in vehicles to perform Maintenance and Repair activities on the first visit
• Ensuring all information is accurately recorded and promptly reported for auditing purposes, including capturing data on existing assets or replacement assets using available technology systems.
• Responsibility for taking ownership of and investigating customer complaints/queries from local representatives and reporting on the solutions implemented on Maximo within defined timeframes
• Responsibility for working to schedule (to achieve targets as defined in the CRF manual) and closing work orders to carry out maintenance on the wastewater network and completing repair activities using the provided technology systems
• Responsibility for issuing permits to every relevant contractor and ensuring they follow health and safety procedures.
• Updating appropriate systems and reporting on customer external issues/problems, including task requests and CFG updates
• Responsibility for performing administrative tasks, including completing timesheets, work orders, raising purchase requests, Health and Safety records, risk-based maintenance management and fault management using available technology systems
• Responsibility for performing administrative tasks, including completing timesheets, work orders, raising purchase requests, Health and Safety records, risk-based maintenance management and fault management using available technology systems
• Carrying out reactive inspections and raising work requests for solutions, sending updated work orders back from the field where further contact and input from Customer Service is required
• Providing support to Account Managers regarding any issues relating to problems occurring at Accounts in their area
• Providing support to the Customer Contact Centre / Customer Contact Technical Specialist with any customer problems/queries relating to their area
• Ensuring any damage to an asset, whether caused by a third party or other people, is recorded and reported to the Fleet Manager, when necessary

General Duties and Responsibilities:
• Collaborating with key internal stakeholders across the UE business
• Responsibility for promoting and delivering health and safety commitments across UE and the supply chain, strengthening positive transport and delivering health and safety goals and requirements to the highest industry standards.
• Providing support to the Uisce Éireann Foundation Program to provide improvement, achieving desired results within the Directorate, and supporting the achievement of all organization-wide goals.
• Other duties as required.

The Role:
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets.

The Wastewater Network Operator has a remit over a geographical area and is responsible for supporting the operation of the wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Wastewater Network Operator will be a key interface with the customer and will resolve issues first time where possible.

The Wastewater Network Maintenance & Repair Operative has an area remit and is responsible for supporting the delivery of planned and reactive maintenance and repair activities across the wastewater network infrastructure in a safe manner.

We are currently recruiting for Operators/Operatives to fill current vacancies and are also looking to add to a panel for future vacancies. Applications will be considered for the roles above. Full job descriptions are provided below.

Reporting to the Wastewater Network Operations Team Lead, the Wastewater Network Operator has a remit over a geographical area and is responsible for supporting the operation of the wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Wastewater Network Operator will be a key interface with the customer and will resolve issues first time where possible.

• Support the operation of the wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network assets. Network activities will include assisting with sewer surveys as required; identifying location of heavy infiltration or storm water from road gullies, performing investigations and identifying interventions required on the network, clearing blockages and responding to alarms as required.
• Regularly check the chemical dosing measures at pumping stations and other odour control activities and support Wastewater Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Promptly record and accurately report relevant information in relation to the operation of the wastewater network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Adhere to all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations
• Operate Uisce Éireann vehicles and machinery in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work where required
• May be required to responsibly operate a 3.5 tonne / 4.2 tonne vehicle

• Collaboration with key internal stakeholders across the UÉ business.
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

The Wastewater O&M Management area is responsible for the national delivery of wastewater operational services through the operation, inspection, maintenance and repair of the wastewater network and treatment assets.

Reporting to the Wastewater Network Maintenance and Repair Team Lead, the Wastewater Network Maintenance and Repair Operative has an area remit and is responsible for supporting planned and reactive maintenance and repair activities across the wastewater network infrastructure in a safe manner.

Main Duties and Responsibilities:
• Undertake planned and reactive maintenance and repair activities across the wastewater network infrastructure in a safe manner including repairs of burst and collapsed pipes and/or clearing blocked/choked sewers, pumping station and wet well repairs, etc. in order to deliver consistent customer service
• Responsible for responding to alarms and resolving issues of wastewater network infrastructure assets which may include:
o Sewer flooding, including CCTV surveys
o Pumping station alarms and blockages which may need to be lifted and unblocked
o Pumping station overflows
o Working in underground chambers
o Lifting manhole covers and frames
o Working in environment with foul odours
• Identify and resolve problems that have been highlighted or discovered on site i.e. mechanical defects, lifting and splitting blocked pumps (removing from site if necessary), blocked / chocked sewers etc.
• Undertake testing following repairs to pipes and pumps on the wastewater network asset base
• Operate and maintain a 3.5 tonne / 4.2 tonne vehicle. Possible requirement to operate a HGV vactor unit (20 tonne +) from depot
• Support incident and emergency response, ensuring all health and safety standards are met and pollution classifications are consistent
• Manage the customer interface, informing the customer about the issue and its resolution, and representing Uisce Éireann in the field. Responsible for investigating customer complaints/local representative queries and reporting the actions taken to resolve
• Responsible for carrying out proactive activities to deliver consistent customer service including planned sump cleaning of pumping stations; jetting of sewers known to block and statutory inspections of chains and lifting equipment
• Escalate issues and ensure data capture on issues that are relevant to the development of operational, maintenance and repair plans
• Responsible for undertaking new connections to the network as required
• Responsible for ensuring stock levels in vehicles are sufficient for performing M&R activities at first visit
• Ensure all information is accurately recorded and promptly reported for audit purposes including the capturing of data on existing or replacement assets using the technology systems provided
• Responsible for owning and investigating escalated customer complaints/local representative queries and reporting the actions taken to resolve on Maximo within the defined timeframes
• Responsible for working to schedules (to meet targets as defined in the CER handbook) and closing work orders to perform wastewater network maintenance & repair activities using the technology systems provided
• Responsible for issuing of permits to work to all relevant contractors and ensure they follow health and safety procedures
• Update relevant systems and report on internal and external customer's issues / problems including task requests and GIS updates
• Responsible for undertaking administrative tasks, including the completion of timesheets, work orders, raising of purchase request, H&S records, risk based maintenance management and inventory management using the technology systems provided
• Responsible for undertaking administrative tasks, including the completion of timesheets, work orders, raising of purchase request, H&S records, risk based maintenance management and inventory management using the technology systems provided
• Perform reactive investigations and raise work requests for resolution, passing back updated work orders from the field that require further contact and input from Customer Service
• Support Key Account Managers with any queries relating to issues affecting Key Accounts in their area
• Support Customer Contact Centre / Customer Contact Technical Specialist with any customer issues/queries in their area
• Ensure that any damage caused to an asset, by a third party or otherwise, is captured and declared to the Team Lead when required

• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Other duties as required.

How you'll work

It will be necessary to work outside of normal working hours and appropriate on-call and standby rates will apply.
Please note that it will be necessary for you to be located within a reasonable distance of the work/asset area in order to be able to respond without delay to requirements outside of normal working hours.

It will be necessary to work outside of normal working hours and appropriate overtime and standby rates will apply.

Please note that it will be necessary to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

Please note that it will be necessary to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner

Out of hours working will be required and appropriate overtime and standby rates will apply.
Please note that there will be a requirement to be located within a reasonable distance from the assigned work area/asset in order to be able to respond to out of hours requirements in a timely manner.

Out of hours working will be required and appropriate overtime and standby rates will apply.

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

____________________

_________________________

Knowledge, Skills and Experience

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner

*Please be advised that successful candidates will be placed on the salary band based on their skills and experience with the starting position for this role being the minimum of €36,640

General Duties and Responsibilities

_________________________

Hiring process

We are currently recruiting for Operators/Operatives to fill current vacancies and we are also looking to place people on a panel for future vacancies. Applications for the above roles will be considered. Full job specifications are available below.

About Uisce Éireann

Industry: Utilities

In their own words

About the company & team

We are Uisce Éireann. Every day, we are responsible for providing safe, secure and sustainable water services to the people of Ireland. As Ireland's national regulated water utility, our vision is for Ireland to be sustainable, where water is valued and protected, for the planet and for all the lives it sustains.

Uisce Éireann's purpose is to be accountable for the challenge of providing essential water services so that communities can thrive. This means we are proud to take responsibility for protecting our water supply and advancing a safe water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to have a positive impact on communities across Ireland. Shared vision and purpose guide us, and we adhere to values that define who we are and shape how we work, how we serve customers and communities, how we work better together, how we do the right thing, how we strive for excellence, and how we keep each other safe. It is through our behaviour that we define how we interact and communicate with each other, and how we succeed together. These values and behaviours apply to everyone we have, across every role, location, and level.

Our goal is to attract and develop trained and capable people from diverse backgrounds, and these people will provide a dynamic range of expertise and insight to our work. And with a strong values-based workforce at Uisce Éireann, we ensure that we can advance Ireland's water services and meet the needs of the communities we serve, and that we can continue this work for generations to come.

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.

Additional information

Uisce Éireann is a commercial entity.

We are committed to providing a diverse and inclusive workplace and we have a strong strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process, we encourage and welcome applications from individuals who are interested and suitably qualified regardless of gender, age, ethnic or racial background, membership of the travelling community, religion or belief, marital or civil status, sexual orientation/gender identity or disability.

____________________

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.

All open roles at Uisce Éireann