Temp - Information Technology Cross-Function Assistant Vice President

The anticipated salary range for this role is €210p/d - €440p/d, with the final offer determined based on the candidate's skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

This role provides senior-level production support and application management for Compliance platforms, with responsibility for ensuring high availability, robust controls, and effective incident management. The AVP acts as a key escalation point for major incidents, coordinating resolution across internal teams and vendors.

The role also leads or contributes to change initiatives, regulatory implementations, audits, and risk remediation activities, while driving improvements in automation, monitoring, and operational processes.

• Lead incident management and act as an escalation point for high-priority issues
• Oversee user support, ensuring strong ownership and timely resolution of requests
• Ensure effective batch monitoring and operational oversight across critical processes
• Drive change management, working closely with business, development, and vendor teams
• Manage vendor relationships and service performance
• Own and deliver audit responses, control validation, and remediation actions
• Act as SME for Compliance platforms, supporting project delivery and controlled production releases
• Oversee release management across PROD / REL / QA / UAT environments
• Coordinate with infrastructure teams to maintain resilient and scalable platforms
• Drive service delivery improvements, including automation, monitoring, and control enhancements

This role reports to the Back Office Application Management Team Lead and works collaboratively across Application Management functions to deliver a scalable, resilient, and compliant platform aligned to SMBC's strategic growth.

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn't perfectly align with the job description. Whilst we'll always strive to be better, we're proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

This role is responsible for the end-to-end application management and production support of Compliance systems, including Communication Surveillance, Trade Surveillance, Employee Conflicts of Interest, and associated regulatory platforms.

As part of the Back Office Application Management team, the AVP plays a key role in ensuring platform stability, regulatory compliance, and operational resilience. The role requires strong ownership, acting as a senior escalation point, and driving continuous improvement across service delivery, controls, and processes.

• Support and monitoring tools: AutoSys, Splunk, PowerShell, ServiceNow, JIRA
• Business applications: NICE Actimize (Surveil-X), StarCompliance, Bloomberg Transaction Cost Analysis
• Proficiency in Microsoft Office applications, particularly Excel

Customer Focus

Driving Change

Driving Results

Embraces Diversity

Enterprise Leadership

Judgement and Decision Making

Risk Management

Strategic and Visionary

Trust and Integrity

We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We'll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.

We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.