ServiceNow Developer (HR) - AVP

The anticipated salary range for this role is €53,000.00 - €101,000.00, with the final offer determined based on the candidate's skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.

As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:

• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities
• Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!

The purpose of this role is to develop the ServiceNow HRSD and IRM capabilities used across EMEA. Working directly with HR, Compliance and technology stakeholders, the role translates business and regulatory requirements into secure, supportable workflows, integrations, employee services and automated controls.

The role provides end-to-end ownership of assigned changes, including analysis, technical design, configuration and development, testing, release support, production monitoring and defect resolution. A particular focus is maintaining the reliability and data integrity of integrations between ServiceNow, SAP SuccessFactors and related enterprise systems.

The role will strengthen the operational resilience of the platform by introducing automated testing, job monitoring, reconciliation and error-handling capabilities. It works closely with JRIA platform teams, delivery partners and regional stakeholders to ensure solutions follow ServiceNow development standards, minimise unnecessary customisation and meet security, governance and audit requirements.

Technology Subject Matter Expert

• Configure and customize components within the ServiceNow platform, including:
  • Case and Knowledge Management
  • Employee Service Center
  • Lifecycle Events (Onboarding, Offboarding)
• Develop and maintain catalog items, workflows, business rules, and integrations for HR processes.
• Collaborate with HR stakeholders to gather requirements and translate them into technical solutions.
• Ensure compliance with ServiceNow best practices and minimize customizations.
• Troubleshoot and resolve issues related to HRSD modules.
• Participate in upgrades and patching activities, ensuring HRSD features remain compatible.
• Document technical designs and configurations for governance and audit purposes.

• Work will be development focussed.
• Possible occasional travel (Max 1-2 per year)

• The core focus of this role will be development of ServiceNow HRSD capability in EMEA. This role will work independently within an HR Technology team.
• The role involves working closely with business customers and other members of ITSD team to deliver optimal and prioritised business solutions

Customer Focus

Driving Change

Driving Results

Embraces Diversity

Enterprise Leadership

Judgement and Decision Making

Risk Management

Strategic and Visionary

Trust and Integrity