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Analyst (Non-Voice) in Ireland

On-site in Ireland·Added 4 days ago (last checked 22 Oct)

HCLTech

28 open roles

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Our summary

Work mode: On-site, Ireland
Experience: 3+ years

Skills

Nice to have

ServiceNow

HCLTech is hiring for this role in several places. This vacancy is in Ireland.

Requirements

What we're looking for

Minimum Skills & Experience

Educational Background: Bachelor's degree in Computer Science, Information Systems, or a related technical field.
Professional Experience: 3-4 years of experience in Identity & Access Management (IAM) or Technical Support roles.
Proven experience in a high-level Helpdesk or Technical Consultation environment.
Experience with vendor control frameworks and Information Security auditing.
Technical Toolset:
Soft Skills
Excellent communication skills with the ability to explain technical risks in simple business terms.
A proactive mindset with the ability to work independently in a fast-paced environment.

Nice to have

Good to have proficiency in SQL and Command Line Interfaces (CLI) for data extraction and troubleshooting.
Good hands on Google Workspace (specifically Sheets and Pivot Tables) for reporting.
Familiarity with IAM tools like SailPoint, CyberArk, or ServiceNow is highly preferred.

The role

Role Overview

As a Support Analyst, you will be at the frontline of Google's access provisioning and risk management operations. You will act as a technical liaison between Google's Program Managers and vendor partners, ensuring that access is granted efficiently while maintaining 100% compliance with global security, legal, and privacy mandates.

You are a technical problem-solver who understands the nuances of infrastructure integrity. Your goal is to troubleshoot complex access issues, audit vendor controls, and ensure that every action taken within our infrastructure adheres to Google's rigorous security standards.

What you'll do

Key Responsibilities

Issue Resolution: Serve as the primary point of contact for resolving high-level access barriers, utilizing technical knowledge to unblock users across various product areas.
Infrastructure Navigation: Navigate and manage complex identity landscapes, leveraging tools like IAM frameworks, ServiceNow, and CyberArk to ensure secure provisioning.
Operational Rigor: Maintain meticulous documentation of access logs and audit trails to support global risk and legal requirements.
Identity Governance: Assist in the enforcement of "Least Privilege" access models across diverse technical environments.
SLA/SLO Adherence: Ensuring all support tickets and requests are handled within defined timelines and at a high quality.
Cross-Functional Communication: Facilitate clear communication between Security, Engineering, and Vendor teams to resolve systemic access issues as in when required.
Reporting: Synthesize operational data into clear, actionable insights for leads and stakeholders to improve the overall support ecosystem.

How you'll work

Operational Flexibility: Ability to work in a 24/5 rotational shift structure to support global operations.

Hiring process

2 steps2 interviews

Application
Shortlisting · With A recruiter/technical panel
Technical interview
An interview to exhibit technical skills, with questions across disciplines including puzzles and problems.
HR Interview
With the recruiter
A mutual discussion of career goals, skills, strengths and passion; candidates can ask about the role and HCLTech.
Offer roll-out