Supervisor (M/F/X)

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City).

Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

With Big Mamma's rapid expansion, we are looking for our next rising star to join us at Gloria Osteria (41 Westmoreland St, Dublin) and play a key role on the floor. As a Supervisor, you will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.

• Responsible for welcoming guests.

• Optimize table turnover / service pace and staff efficiency for resetting tables.

• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.

• Ensure compliance with dining room hygiene standards.

• Propose initiatives to control front-of-house labor costs.

• Oversee team schedules.

• Responsible for orders and stock management (wine, tableware, aprons).

• Responsible for cash handling.

• Ensure proper use and maintenance of equipment.