Water Network / Treatment Senior Operator - Wicklow

The Role:
The Asset Operations function is a key delivery service to customers, protecting the environment and ensuring regulatory compliance as well as managing the majority of operational expenditure. The Asset Operations area is responsible for the operations and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations nationally and regionally, ensuring value for money and customer service delivery.

The Water and Wastewater Operatives team is responsible for the regional provision of water and wastewater operational services through operating, inspecting, maintaining and repairing treatment and network assets.

The Senior Water Treatment Operator will have oversight of a specific geographic area and will be responsible for operating the treatment processes at the assigned treatment plants and for carrying out routine maintenance activities on assets in certain areas, at various sites as required, and when required, in accordance with the schedule of tasks.

The Senior Water Network Operator will have oversight of a specific geographic area and will be responsible for supporting the operation of the water and wastewater network to ensure continuous service is provided to customers and for carrying out routine maintenance activities on the network assets. The Senior Water Network Operator will engage in important dialogue with the customer and will resolve problems the first time whenever possible.
Out of hours work will be required and appropriate overtime and standby rates will apply.
We are currently recruiting for Senior Operators to fill current vacancies in the two roles above and in addition we are looking to build a panel to be filled for vacancies hereafter. Full job specifications are available below.

On the Water O&C Management team is the responsibility for providing national water operational services through the operation, inspection, maintenance and repair of water assets (network/treatment).

The Senior Water Treatment Operator will be responsible to the Water Treatment Operations Team Lead, will have oversight relating to a geographic area and may have to work on complex outsourced and treatment activities. The role holder is responsible for operating the water pumping points (including water screen and surface water intakes), raw water transmission (including calibration stations) and processes relating to water treatment at the treatment plants, including the water sludge treatment process and carrying out routine maintenance activities on the treatment assets in the area, in accordance with the schedule of tasks. In addition, the Senior Water Treatment Operator will support the Water Treatment Team Lead with major tasks and coordinate resource reallocation as required.

The Water O&M Management team is responsible for the national delivery of water operational services through the operation, inspection, maintenance and repair of the water network and treatment assets.

The Water Network Operator will be responsible to the Water Network Operations Team Lead and their oversight will relate to a specific geographic area and they will be responsible for supporting the operation of the water network assets to ensure continuous service is provided to customers and for carrying out routine maintenance activities on the water network assets. The Senior Water Network Operator will engage in important dialogue with the customer and will resolve problems the first time whenever possible.

The Role:
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets.

The Water Treatment Senior Operator will have a remit over a geographical area and is responsible for the operation of treatment processes on the assigned treatment plants and carrying out routine maintenance activities on assets for an area, across a variety of sites as and when requested, in accordance with the task schedule.

The Water Network Senior Operator has a remit over a geographical area and is responsible for supporting the operation of the water and wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Water Network Senior Operator will be a key interface with the customer and will resolve issues first time where possible.

The Water O&M Management area is responsible for the national delivery of water operational services through the operation, inspection, maintenance and repair of the water network and treatment assets.

Reporting to the Water Treatment Operations Team Lead, the Water Treatment Senior Operator will have a remit over a geographical area and may be required to work on complex abstraction and treatment activity. The role holder is responsible for the operation of the water abstraction points (including groundwater and surface water intakes), raw water transmission (including pumping stations) and water treatment processes on the treatment plants, including the water sludge treatment process and carrying out routine maintenance activities on treatment assets for an area, in accordance with the task schedule. The Water Treatment Senior Operator will also be required to support the Water Treatment Team Lead in the coordination of large tasks and the re-arrangement of resources as required.

The Water O&M team is responsible for the national delivery of water operational services through the operation, inspection, maintenance & repair of the water treatment and network assets.

Reporting to the Water Network Operations Team Lead, the Water Network Senior Operator will have a remit over a geographical area and is responsible for supporting the operation of the water network assets to deliver a consistent customer service, carry out routine maintenance activities on the water network asset base. The Water Network Senior Operator will be a key interface with the customer and will resolve issues first time where possible.

• Be responsible for supporting the Water Treatment Operations Team Lead and for mentoring Water Treatment Operators, as required.
• Be responsible for coordinating more/complex tasks, including resource coordination, in collaboration with the Water Treatment Operations Team Lead, to complete the activity relating to water treatment.
• Operate water treatment processes, including the sludge treatment process and carrying out routine maintenance.
• Be responsible for providing a stable service to customers and for managing potential environmental impact relating to water treatment.
• Support the provision of water treatment services, escalating issues and ensuring that data is captured on relevant issues for the development of operational, maintenance and repair plans.
• Support investigations, site visits and incident management, including reactive response, ensuring that all health and safety standards are met and that pollution incidents are consistently recorded.
• Be responsible for operating and maintaining the site as required, including controlling and adjusting treatment assets, inspecting and monitoring sites, testing and calibrating equipment, refilling consumables etc.
• Adhere to the schedule of tasks and the standard operating procedures assigned, and closing work orders for water treatment activities.
• Be responsible for taking process samples from the treatment assets, when required.
• Be responsible for setting SCADA alarms and responding to them in accordance with standards and procedures.
• Be responsible for maintaining critical spare stock, tools and equipment.
• Be responsible for coordinating chemical deliveries and safe storage at sites.
• Be responsible for carrying out administrative tasks, including completing timesheets, work orders, raising purchase requests, Health and Safety records and payroll management using available technology systems.
• Carry out checks and inspections on sites to ensure that issues are identified and resolved on site promptly, raising work orders on Maximo when required.
• Support the implementation of process improvement recommendations for treatment performance.
• to improve or provide efficiencies.
• Be responsible for issuing work/access/transfer permits to all relevant contractors within their area of responsibility and ensuring they comply with all health and safety procedures.
• Ensure that all information is recorded accurately and reported promptly for auditing purposes, including capturing data on existing assets or replacement assets using available technology systems.
• Use available technology systems to carry out proactive investigations and operational repairs and to raise work requests for resolution.
• Support Account Managers with any queries relating to Accounts in their regional area, including site visits when required.
• Support the Contact Centre / Customer Contact Technical Specialist with any customer issues/queries, including site visits when required.
• Ensure that any damage to an asset, whether caused by a third party or others, is recorded and reported to the Team Lead, when required.
• Work with internal and external stakeholders as required to carry out water treatment activities.
• Work with GCC/FSS contractors or any other third party for treatment activities if required.
• Adhere to the assigned schedule of tasks and standard operating procedures, and closing work orders when a task is completed. Support standard operating procedures as required.
• Support the operation of newly commissioned/upgraded assets as required and carrying out proper on-site training.
• Ensure compliance with all health and safety procedures, including conducting risk assessments.
• Be responsible for escalating issues to the Water Treatment Team Lead, as required.
• Liaise with Asset Planning regarding changes to loading or the process of the treatment plant.
• Support capital works on operational sites, and transfers if required.
• Participate in work outside of normal hours and in standby work.
• Be responsible for daily housekeeping and minor ground maintenance activities.
• Be responsible for ensuring that budgetary resources are used in an efficient and effective manner regarding the management of water treatment assets.

General Duties and Responsibilities:
• Collaborate with all key internal stakeholders across the Irish Water business.
• Responsible for promoting and delivering health and safety commitments across Irish Water and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest standards in the industry.
• Support the Irish Water Transformation Programme to deliver Excellence, achieve the results required within the Directorate, and support the achievement of all-organisation objectives.
• Carry out duties and responsibilities in line with Irish Water Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of Irish Water business information, and deliver critical services, in line with the NIS Directive (Network and Information Security) and any other relevant cybersecurity regulation.
• Other duties as required.

• Oversee the operation of the water network in your area of responsibility to ensure the provision of continuous customer service and oversee teams to carry out routine maintenance activities on the water network assets. The following items will be included in other network activities: including conducting surveys on pipes as required; locating thin or burst inflows or surface water from road gullies, conducting investigations and identifying interventions required by the network, cleaning tanks and responding to alarms as required.
• Ensure regular checking of chemical dosing measures at calibration stations and other controlled burst activities and provide support to the Compliance and Wastewater Sampling teams with operational sampling activities including new primary mains, repairing plugs and recording and reporting analysis results as required.
• Oversee teams to keep the customer informed of specific issues and solutions, conducting inspections of customer and local representative reported leaks and investigating them thereafter to support the provision of continuous customer service and managing the risk associated with public health and compliance.
• Support customer teams including Account Managers and Customer Service with any specific customer issue/query or in locations where works impact the provision of customer service.
• Oversee teams to ensure any relevant information regarding the operation of the water network is recorded promptly and reported accurately through the use of available technology systems including logging inspections and raising requests for outstanding work orders and updating Health and Safety records and payroll management when required.
• Monitor all works, manage material stock in your teams and ensure that data is recorded accurately or on the system when required, ensuring that every incident is recorded accurately along with the details of those incidents.
• Ensure that all health and safety procedures are complied with and that risk assessments (Safe System of Work) are implemented, PPE is used, and duties required under Building Regulations are met.
• Ensure that Uisce Éireann vehicles and plant are operated responsibly and in accordance with the health, safety and security policies relating to Uisce Éireann vehicles, and ensure that vehicles always have an adequate fuel level to carry out work when required.
• Ensure that teams comply with the assigned schedule of tasks, standard operating procedures and that they close work orders when tasks are completed, and that they support roll out and development of standard operating procedures when required.
• Work with third parties/contractors to support the network activity venture.
• Issue permits to all relevant contractors and ensure they follow health and safety procedures.
• Collaborate with internal and external stakeholders when required. For example, Landowners, relevant Uisce Éireann personnel, third parties/contractors.
• Track and monitor team activities to ensure, updating timesheets, signing on time and assessing strain and performance and providing support to your line manager regarding any ad hoc reporting and/or performance management as required.
• Encourage teams under your care to carry out all their work in an efficient manner, conducting regular inspections of completed works and tracking the necessary training to be carried out on your teams.
• Provide cover and support to other water operational teams as required and this may involve additional responsibility to cover annual leave or sickness.
• Operate 3.5+ tonne vehicles and HGV vactor unit (Jet Vac) (20 tonnes+) as required
• Any other duties deemed necessary and/or required which your line manager may reasonably request to perform.

General Duties and Responsibilities:
• Collaborating with key internal stakeholders across the UE business.
• Being responsible for promoting and delivering health and safety commitments across UE and the supply chain, strengthening positive behaviours and delivering health and safety goals and requirements to the highest industry standards.
• Providing support to the Uisce Éireann Foundation Program to provide improvement, achieving desired results within the Directorate, and supporting the achievement of all organisation-wide goals.
• Fulfilling duties and responsibilities in accordance with Uisce Éireann Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of Uisce Éireann business information, and delivering critical services, in accordance with the NIS (Network and Information Security) Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Main Duties and Responsibilities:
• Responsible for supporting the Water Treatment Operations Team Lead and mentoring of Water Treatment Operators, as required
• Responsible for coordinating larger/more complex tasks, including the -arrangement of resources, in conjunction with the Water Treatment Operations Team Lead to complete water treatment activity
• Operation of the water treatment processes, including the sludge treatment process and carrying out routine maintenance activities
• Responsible for delivering consistent customer service and managing the potential environmental impacts of water treatment
• Support the provision of water treatment services, escalate issues and ensure data capture on issues that are relevant to the development of operational, maintenance and repair plans
• Support audits, incidents and event management, including reactive response, ensuring all health and safety standards are met and pollution classifications are consistent
• Responsible for operating and maintaining the plant as required including controlling and adjusting the treatment assets, inspecting and monitoring plants, testing and calibrating equipment, lubricating plant, replenishing consumables etc.
• Adhere to the allocated task schedule and standard operating procedures, and close work orders for water treatment activities
• Responsible for taking process samples on the water treatment asset base when required
• Responsible for setting and responding to SCADA alarms in accordance with standards and procedures
• Responsible for maintenance of critical spare stocks, tools and equipment
• Responsible for coordinating chemical deliveries and safe storage at sites
• Responsible for undertaking administrative tasks, including the completion of timesheets, work orders, raising of purchase request, H&S records and inventory management using the technology systems provided
• Conduct plant checks and inspections to ensure early identification and resolution of problems, raising work orders on Maximo where required.
• Support the implementation of process optimisation recommendations to improve
• water treatment performance or to deliver efficiencies
• Responsible for issuing of permits to work/access/transfers to all relevant contractors within their area remit and ensure they follow all health and safety procedures
• Ensure all information is accurately recorded and promptly reported for audit purposes including the capturing of data on existing or replacement assets using the technology systems provided
• Perform reactive investigations, operational fixes and raise work requests for resolution using the technology systems provided
• Support Key Account Managers with any queries relating to issues affecting Key Accounts in their regional area, including site visits where required
• Support Contact Centre / Customer Contact Technical Specialist with any customer issues/queries, including site visits where required
• Ensure that any damage caused to an asset, by a third party or otherwise, is captured and declared to the Team Lead when required
• Engage with internal and external stakeholders as required in conducting treatment operations activities.
• Engage with the EPA/HSE contractors or any other third party in relation to treatment activities if required
• Adhere to allocated task schedule, standard operating procedures and close out work orders on completion of task. Support the development of standard operating procedures when required
• Support the operation of newly commissioned/upgraded assets as required and undertake appropriate site training
• Ensure all health and safety procedures are adhered to including performing risk assessments
• Responsible for escalation of issues to the Water Treatment Team Lead, as required
• Liaise with Asset Planning regarding changes to the treatment plant loading or process
• Support in the undertaking of capital works on operational sites, providing handover as required
• Participate in out of hours and standby working
• Responsible for daily housekeeping and minor ground maintenance activities
• Responsible for ensuring effective and efficient use of budgetary resources in managing water treatment assets.

• Collaboration with key internal stakeholders across the UÉ business.
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required

Main Duties and Responsibilities:
• Supervise the operation of the water network in your area of responsibility in order to deliver consistent customer service and oversee teams to carry out routine maintenance activities on the network assets. Network activities will include assisting with sewer surveys as required; identifying location of heavy infiltration or storm water from road gullies, performing investigations and identifying interventions required on the network, clearing blockages and responding to alarms as required.
• Ensure the regular checking of the chemical dosing measures at pumping stations and other odour control activities and support Wastewater Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Supervise the teams to inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Oversee teams to promptly record and accurately report relevant information in relation to the operation of the wastewater network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Monitor all works undertaken, manage the requisitions for materials in your teams and ensure details are accurately recorded on or off system as required ensuring all incidents are recorded in detail with the circumstances of same.
• Ensure adherence and compliance with all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations
• Ensure the operations of Irish Water vehicles and machinery in a responsible manner in line with all relevant Irish Water vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work where required.
• Ensure adherence of teams to allocated task schedule, standard operating procedures and close out of work orders on completion of task, supporting the roll out and development of standard operating procedures when required.
• Work with third parties/contractors to support undertaking activity on the network.
• Issue permits to work to all relevant contractors and ensure they follow health and safety procedures.
• Engage with internal and external stakeholders as required. For example, Landowners, relevant Irish Water personnel, third parties/contractors.
• Ensure the tracking and monitoring of team activities, update timesheets, sign off on time and attendance and performance evaluation and support your line manager with the generation of any ad hoc reporting and/or performance management as required
• Carry Drive the efficiency of all the works carried out by teams under your leadership, regularly inspecting works carried out and tracking the training required to be delivered to your teams.
• Provide cover and support to other water operations teams as required which may involve taking additional duties to cover annual leave or sickness etc.
• Operate 3.5+ tonne vehicles & HGV vactor (Jet Vac) unit (20 tonne +) as required
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request

General Duties and Responsibilities:
• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Please note that it will be necessary for you to be located within a reasonable distance from the assigned work/asset area in order to be able to respond without delay to out of hours requirements.

Please note that it will be necessary to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

Out of hours working will be required and appropriate overtime and standby rates will apply.

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area/asset in order to be able to respond to out of hours requirements in a timely manner.

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

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