Water Network Operator - Fingal

The Role:
The Water Network Operator role is about delivering service to customers, protecting the environment and complying with regulatory standards as well as managing the majority of operational expenditure. The O&C team is responsible for national and regional water and wastewater operational strategy and maintenance, policies, planning and standard operating procedures, ensuring value for money and service to customers is provided. The O&C team is responsible for providing water and wastewater operational services across the country through the operation, inspection, maintenance & repair of network assets and water and wastewater treatment assets.

The Operations and Maintenance Team has regional oversight for managing regional water and wastewater operations and network assets and for the provision of water and wastewater services related to those responsibilities through operational, maintenance and repair activities, as well as managing health and safety. The team is also responsible for implementing the regional operations, maintenance and repair plan which includes part of the national operations, maintenance and repair plan, which is developed, managed, implemented and approved to that extent. A key aspect of this team's responsibility is managing reactive and transitional activities, particularly in the early stages and the regional operations team splitting into separate water and wastewater teams and standardising work methods.

The Water Network Operator will be responsible to the Water Network Operations Team Lead, their scope will cover a specific geographic area and they will be responsible for supporting the operation of water network assets to ensure continuous service to customers and carrying out routine maintenance activities on the water network assets. The Water Network Operator will hold important dialogue with the customer and will resolve problems at the first opportunity where possible.

Key Duties and Responsibilities

• Operating the water network (e.g. operating valves, servicing meters, pipeline fittings, locating leaks etc.) including operating standby treatment points on the network to ensure continuous service to customers and carrying out routine maintenance activities on the water network assets (e.g. maintaining valves, calibration stations, main flow mains, etc.)
• Carrying out regular checks of chemical dosing measures at calibration stations and on other controlled dosing activities and providing support to the Water Compliance and Sampling teams with operational sampling activities including new mains, repaired fittings and lists and reporting analysis results as required.
• Keeping the customer informed about problems and solutions, inspecting customer and local connections and investigating them afterwards to support the provision of stable customer service and managing the risk to public health and compliance.
• Providing support to customer teams including Account Managers and Customer Service with any specific customer issue/question or in areas where works impact customer service provision.
• Representing Uisce Éireann on-site as the first responder. Providing advice to customers regarding Uisce Éireann policies and codes of practice
• Inspecting water infrastructure and identifying interventions on the network and escalating them as required to the Water Network Operations Team Lead
• Operating valves in accordance with the controlled valve procedure, to avoid adverse impact on the network
• Responsible for responding to alarms and carrying out investigations to provide consistent service to customers
• Providing support regarding response to emergencies and exceptional cases and participating as required, and ensuring that all health and safety standards are adhered to
• Conducting active investigation of hydrant covers to find any damage
• Escalating specific issues to the Water Network Operations Team Lead as required.
• Ensuring that data relating to relevant issues is captured for the development of operational, maintenance and repair plans
• Responsible for working according to schedule and completing work orders to carry out water network operational activities using the available technological system.
• Updating the correct systems and reporting customer issues/problems, including leak requests and CFG updates
• Ensuring accurate records are made of all information and that it is reported promptly for audit purposes using the available technological systems
• Carrying out reactive inspections and escalating work order requests for resolution, forwarding them to the Water Network Team Lead when necessary and providing sufficient information to respond to customers
• Being responsible for carrying out administrative tasks, including completing timesheets, work orders, submitting purchase requests, Health and Safety records and fleet management using the available technological systems.
• Collaborating with internal and external stakeholders when necessary. For example:
- Landowners
- Local Authorities
- Relevant UE personnel
- Third parties/contractors
• Being responsible for issuing work/access/transfer permits to every relevant contractor within their area of responsibility and ensuring they comply with all health and safety procedures.
• Responsible for monitoring readings from online monitors on the water network and at service meters
• Responsible for supporting leak detection to maintain service levels and following up with the Leak Detection team as required
• Ensuring that any damage to an asset, whether caused by a third party or others, is recorded and reported to the Water Network Operations Team Lead when necessary.
• Providing support to carry out capital works on the network
• Providing support to operate newly commissioned/upgraded assets as required through appropriate training and/or carrying out additional tasks.
• Participating in work outside of working hours and standby as required.
• Responsible for operating and maintaining Uisce Éireann plant, as required, in a proper manner that complies with all Uisce Éireann policies relating to vehicles, health, safety and security.
When using a Uisce Éireann vehicle, the following will be considered as responsibility:
- Reporting road accidents and vehicle-related near misses involving Uisce Éireann vehicles
- Completing all necessary vehicle checks as set out in Uisce Éireann policies
- Recording and reporting any vehicle defect to the Water Network Operations Team Lead.
- Ensuring compliance with all health and safety procedures, including conducting risk assessments, using TCP etc.
• Responsible for any other duty that is necessary and/or required, which the Water Network Operations Team Lead reasonably requests from you

• Collaborating with key internal stakeholders across the UE business.
• Responsible for promoting and delivering health and safety commitments across UE and its supply chain, strengthening direct transport and delivering health and safety goals and requirements to the highest standards in the industry.
• Providing support to the Uisce Éireann Continuous Improvement Programme, achieving desired results within the Directorate, and supporting the achievement of all organization-wide goals.
• Carrying out duties and responsibilities in accordance with Uisce Éireann Information Security policies to protect the confidentiality, integrity and availability of Uisce Éireann business information, and delivering critical services, in accordance with the NIS (Network and Information Security) Directive and any other relevant cybersecurity regulation.
• Any other duties deemed necessary and/or required that a line manager may reasonably request to perform.

• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request

It will be necessary to work outside of working hours and appropriate overtime and standby rates will apply

Please note that it will be necessary to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

Please note that competitive salaries will be offered based on skills and experience, and the starting point for this role is set at a minimum of €36,640.

Uisce Éireann is an equal opportunity employer.

We are committed to providing a diverse and inclusive workplace and we have a strong strategy and framework called ibelong to enable this. We are an equal opportunities employer and through our recruitment process, we encourage and welcome applications from individuals who are interested and suitably qualified regardless of gender, age, ethnic or racial background, membership of the travelling community, religion or belief, marital or civil status, sexual orientation/gender identity or disability.

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We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.

The Role:
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets.

The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety. The team is also responsible for the implementation of the regional operations, maintenance and repair plan that forms part of the national operations, maintenance and repair plan, contributing to the development, management, implementation and approval of same. Managing change and transformation activities is a key aspect of this team's responsibility particularly in the initial phases as the regional operations team splits into separate water and wastewater teams and ways of working are standardised.

Reporting to the Water Network Operations Team Lead, the Water Network Operator has a remit over a geographical area and is responsible for supporting the operation of the water network assets to deliver a consistent customer service, carry out routine maintenance activities on the water network asset base. The Water Network Operator will be a key interface with the customer and will resolve issues first time where possible.

Out of hours working will be required and appropriate overtime and standby rates will apply

Main Duties and Responsibilities

• Operate the water network (e.g. operating valves, service reservoirs, pipeline fittings, identifying bursts etc.) including operating secondary treatment points on the network to deliver a consistent customer service and carrying out routine maintenance activities on the water network assets (e.g. maintenance of valves, pumping stations, flushing mains etc.)
• Regularly check the chemical dosing measures at pumping stations and other odour control activities and support Water Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Represent Uisce Éireann in the field as the first responder. Advise customers on Uisce Éireann policies and codes of practice
• Perform water infrastructure investigation and identify interventions on the network escalating as required to the Water Network Operations Team Lead
• Operate valves in accordance with controlled valve procedure, in order to avoid adverse impacts on the network
• Responsible for responding to alarms and carrying out investigations to deliver a consistent customer service
• Support and participate in incident and emergency response as necessary, ensuring all health and safety standards are met
• Actively investigate chamber covers for signs of damage
• Escalate issues to the Water Network Operations Team Lead as necessary
• Ensure data capture on issues that are relevant to the development of operational, maintenance and repair plans
• Responsible for working to schedules and closing work orders to perform water network operations activities using the technology systems provided
• Update relevant systems and report on customer's issues / problems including task requests and GIS updates
• Ensure all information is accurately reported and promptly recorded for audit purposes using the technology systems provided
• Perform reactive investigations and raise work order requests for resolution, escalating to the Water Network Team Lead when necessary and providing adequate information for responding to customers
• Responsible for undertaking administrative tasks, including the completion of timesheets, work orders, raising of purchase requests, H&S records and inventory management using the technology systems provided
• Engage with internal and external stakeholders as required. For example:
- Landowners
- Local Authorities
- Relevant IW personnel
- Third parties/contractors
• Responsible for issuing of permits to work/access/transfers to all relevant contractors within their area remit and ensure they follow all health and safety procedures
• Responsible for monitoring readings from online monitors on the water network and at service reservoirs
• Responsible for supporting with leakage detection to maintain service levels and liaising with the Leakage Detection team as required
• Ensure that any damage caused to an asset, by a third party or otherwise, is captured and declared to the Water Network Operations Team Lead when required
• Support in the undertaking of capital works on the network
• Support in the operation of newly commissioned/upgraded assets as required by undertaking appropriate training and / or undertaking additional tasks
• Participate in out of hours and standby working as required
• Responsible for operating and maintaining Uisce Éireann vehicles and machinery, as required, in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies. Where the use of an Uisce Éireann vehicle is required, the following responsibilities will apply:
- Reporting of road traffic accidents and near misses involving Uisce Éireann vehicles
- Completing all required vehicle checks as set out by Uisce Éireann policies
- Recording and reporting any vehicle defects to the Water Network Operations Team Lead
- Ensure all health and safety procedures are adhered to including performing risk assessments, use of PPE etc.
• Responsible for carrying out any other duties deemed necessary and / or required, which the Water Network Operations Team Lead may reasonably request

Please note that there will be a requirement to be located within a reasonable distance from the assigned work area in order to be able to respond to out of hours requirements in a timely manner.

Please be advised that successful candidates will be placed on the salary band based on their skills and experience with the starting position for this role being the minimum of €36,640.