Wastewater Network Maintenance and Repair Team Lead - Bannow Road

*A salary will be offered to successful external applicants within the advertised range based on an assessment of the relevant skills, qualifications, experience, and suitability they have to accept the responsibilities of the role.
Internal applicants will be assessed in accordance with the implementation of the Uisce Éireann Model and relevant policies.
The salary range is stated for acceptance so that successful applicants can participate in the organization at various stages of their careers, provided that opportunities for salary development are made available here as competence and experience develop.

*Successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role.
Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.

The Role:
This is a Utilities Operations function focused on delivering service to customers, protecting the environment, and complying with regulatory standards as well as managing the majority of operational expenditure. The Utilities Operations remit is responsible for national and regional operational and maintenance strategy, policies, planning, and standard operating procedures for Water and Wastewater operations, ensuring value for money and service to customers is delivered.

Within the Wastewater O&C Management team, the responsibility lies in providing wastewater operational services on a national basis by operating, inspecting, maintaining, and repairing wastewater assets (network/treatment).

Reporting to the Wastewater Network Operations Manager, the Wastewater Network Maintenance and Repair Team Lead has responsibility for a geographical area and is responsible for overseeing planned and reactive maintenance and repair activities across the network infrastructure in a safe manner. The C&D Team Lead will be responsible for leading, developing, and supporting the C&D Network Operations team and providing them with the necessary leadership and skills to ensure the delivery of maintenance and repair services across the water/wastewater network.
It will be necessary to work outside of normal working hours and appropriate standby rates will apply.

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.

The Role:
The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Wastewater O&M Management area is responsible for the national delivery of wastewater operational services through the operation, inspection, maintenance and repair of the wastewater network and treatment assets.

Reporting to the Wastewater Network Operations Manager, the Wastewater Network Maintenance and Repair Team Lead has a remit over a geographical area and is responsible for overseeing planned and reactive maintenance and repair activities across the network infrastructure in a safe manner. The Network M&R Team Lead will be responsible for leading, supporting and developing a team of Network M&R Operatives and provide them with the necessary direction and skills in order to ensure the provision of maintenance and repair services across the water/wastewater network.

Key Duties and Responsibilities:
Operational Responsibilities:
• Be responsible for the leadership and management of the performance of network operative teams working across the wastewater infrastructure, and for providing them with the necessary leadership and skills to ensure service delivery within a geographical area.
• Ensure that relevant data is captured to contribute to the development of operational, maintenance, and repair plans.
• Be responsible for managing and replacing smart or aging assets, e.g., repairing bursts and blockages. This will include any contractors employed to assist in managing these works.
• Manage and organize the maintenance of newly commissioned/upgraded assets as required through proper on-site training and by providing support regarding resource adequacy.
• Develop the skills of team members through coaching and training in every aspect of the relevant works operations.
• Ensure the team operates to defined levels of operational competence, health and safety requirements and legislation, Quality Assurance systems, and standard operating procedures while using available technological systems and, at the same time, ensuring all information is reported accurately and recorded promptly for audit purposes.
• Be responsible for performing and reviewing administrative tasks, including reviewing timesheets, work orders, H&S records, and payroll management, and doing so through the use of available technological systems.
• Participate where necessary in the implementation of Road Opening Licences and liaise with the Operational Support Team if required. This will include any necessary follow-up measures, including managing temporary and permanent reinstatement.
• Help develop task schedules and develop standard operating procedures in support of network service delivery to maximize quality assurance, maximize efficiency, and provide support in support of process adoption.
• Responsible for monitoring and reporting on key performance indicators for processes under their ownership.
• Participate in out-of-hours work and on-call work as required.

Budget Management:
• Be responsible for managing costs related to the Network Maintenance & Repair team.
• Coordinate the effective and efficient use of budgetary resources through team meetings, productivity management, vehicle use, implementation of work tasks, and monitoring of water network operations.

Customer and Stakeholder Management:
• Manage proactive and reactive activities to ensure consistent service to customers.
• Be responsible for making inquiries regarding issues related to wastewater services, including contacting various internal and external stakeholders.
• Responsible for entering updates into the Uisce Éireann system for service breakage management.
• Support responding to stakeholders and coordinating emergency cases in collaboration with the Pollution Control Coordinator to ensure all health and safety standards are met and pollution incidents are sustained.

Health and Safety:
• Ensure all health and safety inductions are completed, all equipment is provided, that the equipment is suitable for the work, and that necessary calibration is carried out periodically.
• Be responsible for implementing Construction Regulations, including duties assigned under the Regulations to be complied with, as set out in Uisce Éireann policies, statements, and plans. Oversee the implementation of policies and best practice standards, including safe working practices.
• Ensure compliance with all health and safety procedures, including traffic management plans, risk assessments (Safe System of Work Plan), TCP use, Traffic Management etc.
• Be responsible for ensuring that safety skills, training, and relevant documentation are held by personnel, including Safety Pass cards and, where appropriate, Construction Skills cards.
• Identify hazards and assess risks regarding Operational areas of responsibility.

General Duties and Responsibilities:
• Collaborate with key internal stakeholders across the UE business.
• Responsible for promoting and delivering health and safety commitments across UE and the supply chain, strengthening positive behaviors, and delivering health and safety objectives and requirements to the highest standards in the industry.
• Support the Uisce Éireann Continuous Improvement Programme, achieving desired outcomes within the Directorate, and supporting the achievement of all organization-wide objectives.
• Provide clear leadership to your team, coaching and developing them to reach their full potential and deliver business objectives, promoting collaboration and emphasizing the behaviors expected from everyone on the team.
• Execute duties and responsibilities in accordance with Uisce Éireann Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of Uisce Éireann business information, and to deliver critical services, in accordance with the NIS (Network and Information Security) Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Operational Responsibilities:
• Responsible for leading and managing the performance of a team of network operatives across the across the wastewater infrastructure and to provide them with the necessary direction and skills in order to ensure the provision of services in a geographical area.
• Ensure data capture on issues that are relevant to contribute to the development of operational, maintenance and repair plans.
• Responsible for the management and replacement of failed or failing assets e.g. repairs of bursts and collapses. This will include the management of any contractors employed to assist in such works.
• Manage and organise the maintenance and repair of newly commissioned / upgraded assets as required by undertaking appropriate site training and supporting adequate resourcing.
• Develop the skills of team members through provision of coaching and training in all aspects of the operation of relevant works.
• Safeguard the team works in accordance with defined levels of operational competence, hygiene code of practice, health and safety requirements and legislation, QA systems and standard operating procedures using the technology systems provided while ensuring all information is accurately reported and promptly recorded for audit purposes.
• Responsible for undertaking and reviewing administrative tasks, including the review of timesheets, work orders, H&S records and inventory management using the technology systems provided.
• Participate where required with the application of Road Opening Licences and liaising with Operation Support Team if necessary. This will include any follow ups measures as required including the management of temporary & permanent reinstatement.
• Contribute to the development of task schedules and standard operating procedures for the provision of network services that maximise quality of output, efficiency and support the adoption of processes.
• Responsible for monitoring and reporting KPIs for processes over which they have ownership.
• Participate in out of hours and standby working as required.

Budget Management:
• Responsible for the management of costs associated with the Network Maintenance & Repair team.
• Co-ordinate the effective and efficient use of budgetary resources, through team meetings, productivity management, utilisation of vehicles, implementation of work tasks and monitoring of wastewater network operations.

Customer and Incident Management:
• Manage proactive and reactive activities to deliver consistent customer service.
• Responsible for the investigation of complaints regarding wastewater services including various internal and external stakeholder engagement.
• Responsible for inputting updates into the Uisce Éireann outage management system.
• Support in the coordination of incident and emergency response, ensuring all health and safety standards are met and pollution classifications are consistent, in conjunction with the Pollution Control Coordinator.

Health and Safety:
• Ensure all health and safety inductions are completed and that all equipment is provided, appropriate to the job and necessary calibrations periodically.
• Responsible for the implementation of the Construction Regulations including undertaking of duties assigned under the Regulations, as per Uisce Éireann policies, safety statements and plans. Oversee policy implementation and best practice standards including safe working practices.
• Ensure all health and safety and procedures are adhered to including risk assessments (Safe System of Work Plan), use of PPE, Traffic Management etc.
• Responsible for ensuring personnel have relevant safety skills, training and associated documentation, including Safe Pass cards and, where relevant, Construction Skills Certificate cards
• Identify hazards and assess risks for Operational areas of responsibility.

General Duties and Responsibilities

• Collaboration with key internal stakeholders across the UÉ business.
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.
• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
• Other duties as required.

Out of hours working will be required and appropriate standby rates will apply.