Field Engineer

*Successful external candidates will be offered a salary within the advertised range based on an assessment of their relevant skills, qualifications, experience and readiness to undertake the responsibilities of the role.

Internal candidates will be considered in line with the application of Uisce Éireann's Pay Model and associated pay policies.

The salary range is designed to recognise that successful candidates may join the organisation at different stages in their career, while also providing scope for future salary progression as capability and experience develop.

Customer Operations develops and provides an excellent customer experience and service, and supports both domestic and commercial customers within a regulated industry. Customer Operations is responsible for managing customer engagement with the Customer Contact Centre, ensuring timely and accurate customer billing services, and effectively implementing Uisce Éireann's customer strategy.

Connections and Developer Services (CDS) is responsible for customer engagement and managing stakeholder relationships regarding all connections to the Uisce Éireann network. The CDS team manages the customer journey regarding the following: development concept design, the regulatory planning process, pre-connection, technical design, site quality assurance, new asset handover and final connection and metering, including the development of agreements with commercial/technical customers, and managing customer funding, in line with all technical standards, connection policy, and regulatory requirements. CDS is responsible for providing a high-quality service to customers, including reviewing and implementing solutions to meet changing customer requirements. It is vital that collaboration is undertaken with key business partners to successfully provide connections on behalf of the customer.

As/he/she is responsible for the Senior Field Engineer, the Field Engineer will be responsible for conducting site visits regarding non-standard new connection applications, conducting site assessments, and creating Work Orders regarding non-standard new connections within a specific region. The job holder will work closely with a third party appointed to carry out field work to ensure connection services are completed on site. Additionally, the Field Engineer will support network reinforcement schemes related to completing connections driven by demand for connections, working closely with Capital Supply, Local Authorities, or third-party service providers.

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.

Customer Operations develop, deliver and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy.

Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.

Reporting into the Senior Field Engineer, The Field Engineer will be responsible for carrying out site visits for non-standard new Connections applications, performing site assessments, and creating Work Orders for non-standard new connections within a given region. The role holder will work closely with 3rd parties assigned to work in the field ensuring the delivery of onsite connections services. The Field Engineer will also support the delivery of connections-related network reinforcement schemes driven by connections demand, working with counterparts from Capital Delivery, Local Authorities, or 3rd party service providers.

• Deliver an excellent experience to customers through the end-to-end engagement process.

• Monitor incoming site inspection requests in relation to non-standard New Connection applications.

• Assess plans received with customer applications for further technical investigations e.g. future inspection of site.

• Liaise with the Customer team in arrangement of site visits.

• Conduct site assessments in accordance with Uisce Éireann Health and Safety Policy and Standards, and input requirement into Work Order.

• Conduct technical and field assessment of the New Connection application as may be required.

• To ensure compliance with New Connection Standards and Policies in field work.

• Document results of inspections and approve/close Work Order as applicable.

• Liaise with the Senior / Design Engineer in relation to any identified technical requirements for Work Orders.

• Provide support for the completion of network development work when expansion and reinforcement is required due to the need for new connections, working closely with Local Authorities, Capital Supply or third-party supply partners.

• Perform adoption inspections and testing as necessary.

• Liaise with Key Account Management as necessary to gather all relevant customer information when attending site visits.

• To ensure new/updated asset data is provided to systems or the Asset Information team for update in corporate repositories.

• To ensure any relevant customer and premise information is recorded in GIS systems for multiple premise applications.

• Contribute to the development of business processes/ procedures as may be required.

• Contribute to achieving the objectives and targets of the Customer Operations Business plans.

• Provide support to the Connections & Developer Services senior management team as required.

• Perform other such duties in relation to work and Customer Operations as Uisce Éireann may reasonably require.

• Collaboration with key internal stakeholders across the Uisce Éireann business.

• Responsible for promoting and delivering health and safety commitments across Uisce Éireann and the supply chain, strengthening safe designs and delivering health and safety objectives and requirements to the highest standards in the industry.

• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.

• Carry out duties and responsibilities in accordance with Uisce Éireann Information Security policies, standards, processes and regulations to protect the confidentiality, integrity and availability of Uisce Éireann business information, and deliver critical services, in accordance with the NIS Directive (Network and Information Security) and any other relevant cybersecurity regulation.

• Other duties as required.

• Provide excellent customer experience through the end-to-end connections process.

• Monitor incoming site inspection requests in relation to non-standard New Connection applications

• Assess plans received with customer applications for further technical investigations e.g. future inspection of site

• Liaise with Customer team in arrangement of site visits

• Conduct site assessments in accordance with Uisce Éireann Health and Safety Policy and Standards, and input requirement into Work Order

• Carry out technical and field assessment of the New Connections application as maybe required

• Ensure compliance with New Connection Standards and Policies in field work

• Document results of inspections and approve/close Work Order as applicable

• Liaise with Senior/ Design Engineer in relation to any identified technical requirements for Work Orders

• Support the delivery of network development work when the need for new connections warrants expansion and reinforcement, working closely with the Local Authorities, Capital Delivery and/or 3rd party delivery partners

• Perform adoption inspections and testing as necessary

• Liaise with Key Account Management as required to gather all relevant customer information where attending site visit

• Ensure provision of new/updated asset data to systems or the Asset Information team for update in corporate repositories

• Ensure any relevant customer and premise information gets recorded in GIS systems for multiple premise applications.

• Contribute to the development of business processes/ procedures as may be required

• Contribute to achieving the objectives and targets of the Customer Operations Business plans

• Provide support to the Connections & Developer Services senior management team as required

• Perform other such duties in relation to work and Customer Operations as Uisce Éireann may reasonably require

• Collaboration with key internal stakeholders across the UÉ business

• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards

• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives

• Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation

• Other duties as required

• Third level qualification in Engineering, or a related degree, with at least 3 years' experience working in connections

Location: Dublin/Mullingar