Jobs in Dublin and across Ireland, straight from employers.

Commercial Customer Success Manager (Key Accounts) - DACH

Hybrid in Dublin·Added 18 days ago (last checked 26 Oct)

Datadog

26 open roles

Apply

Our summary

Work mode: Hybrid, Dublin
Languages: German
Experience: 5+ years

Skills

Nice to have

Networking

Pay & benefits

What you'll get

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The role

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

What you'll do

Partner with the sales team to ensure smooth transition and onboarding experience
Proactively build relationships with customers to create mutual trust
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they're leveraging the Datadog solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

How you'll work

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Who You Are

A strong communicator with excellent attention to detail
Fully proficient German language speaker required to develop deep trusting relationships with customers in the region
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact with your work
5-7 years of experience in a customer account facing role
Customer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply.

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Hiring process

4 steps3 interviewsa task to do

Initial screen
With a recruiter and/or hiring manager
A first conversation for the hiring team to get to know you and hear your aspirations.
Face-to-face interview
With hiring manager and team members
Conversations with the recruiter, hiring manager or team members; may consist of multiple rounds or panels depending on the role.
Take-home project
In your own time · Not every role
Some roles include a take-home project; the recruiter explains its scope and expectations.
Executive interview
With an executive leader · Not every role
For some roles, a final conversation with an executive leader about your experience and the wider team.
Selection and offer · With a recruiter

One of the steps is expected to happen in person; virtual rounds run on Zoom and travel is arranged by Datadog.
Certain engineering roles use AI-assisted coding interviews, announced in advance; AI is not allowed in other live coding rounds.
The recruiter shares next steps and timelines after each interview.

About Datadog

Industry: Observability
Founded: 2010
Employees: 5,000–10,000
Headquarters: New York City, USA

In their own words

Additional information

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

All open roles at Datadog