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Deputy General Manager (Fixed-Term)

On-site in NYX Hotel Dublin Portobello·Full-time·Added 8 days ago (last checked 22 Oct)

Leonardo Hotels

34 open roles

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Our summary

Work mode: On-site, NYX Hotel Dublin Portobello
Contract: Fixed-term, full-time hours

Pay & benefits

What you'll get

Some of the perks our Deputy General Manager (Fixed-Term) could enjoy include:

Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression

The role

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.

The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Deputy General Manager, you'll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

As a Deputy General Manager, you will:

• Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys
• Lead from the front and get stuck in - you're the face of the hotel operation!
• Regularly inspect rooms to ensure our product is to brand standard
• Mentor team members in your hotel, who are undertaking in-house Learning & - Development programmes in support of their career
• Collaborate with your local HR team to host engaging activities for your team
• Host weekly operations meetings to discuss events and groups - you'll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!

description

This is a Fixed-Term role ending on or before the 02nd of February 2028.

About Leonardo Hotels

Leonardo Hotels is a major hotel group operating 315+ hotels with 56,000+ rooms across 137 destinations in 21 countries in Europe and Israel. Its brand family includes Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels, NYX Hotels by Leonardo, and Leonardo Limited Edition, alongside other Fattal Group brands such as Jurys Inn and Herods. The group positions itself around genuine hospitality, serving both business and leisure travellers with centrally located hotels, meetings and events facilities, and the AdvantageCLUB loyalty programme.

Founded: 1998

In their own words

About the company & team

At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

Additional information

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

All open roles at Leonardo Hotels