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Operations Engineer III - Citrix

Hybrid in Dublin·Added 3 months ago (last checked 21 Oct)

ICON plc

33 open roles

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Our summary

Work mode: Hybrid, Dublin
Contract: Permanent
Experience: 5+ years

Skills

Requirements

What we're looking for

5+ years Citrix administration experience
Citrix Virtual Apps and Desktops
StoreFront
Director
Delivery Controllers
Machine Catalogues
Delivery Groups
MCS
Citrix Policies
Windows Server administration
Active Directory
Group Policy
PowerShell
Patching and vulnerability remediation
Troubleshooting enterprise Citrix environments

Nice to have

FSLogix
NetScaler
Certificate Management
Automation

Pay & benefits

What you'll get

What ICON can offer you:
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include

Various annual leave entitlements
A range of health insurance offerings to suit you and your family's needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

The role

Operations Engineer III - Office Hybrid in Leopardstown, Dublin 18

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As an Operations Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

What you'll do

Administration and support of the enterprise Citrix environment
Citrix server patching and lifecycle management
Incident, problem and escalation management
Root Cause Analysis for complex Citrix issues
Management of Citrix-related MDP and MyDesk services
Resolution of issues escalated from EUS and other support teams
Performance optimisation and platform stability
Technical documentation and operational improvements
Participation in change implementation and maintenance activitie

Infrastructure Components Under Support

Citrix Delivery Controllers
Citrix StoreFront
Citrix Director
Citrix Licensing
Citrix Gateway / NetScaler
Citrix VDA
Machine Catalogues
Delivery Groups
MCS
Citrix Policies
Citrix Printing
Citrix Profile Management

About ICON plc

ICON is a clinical research organisation (CRO) providing outsourced clinical development and commercialisation services to the pharmaceutical, biotechnology and medical device industries. The company describes itself as the world's leading clinical research organisation and operates at global scale, with employees in 119 locations across 53 countries.

Its services span clinical and scientific operations, decentralised clinical trials, early clinical and laboratory services, medical imaging, regulatory affairs, consulting, commercialisation, medical writing, biometrics and outcome measures. ICON works across sectors including pharmaceuticals, biotech, medical devices and government and public health, and across therapeutic areas such as oncology, cardiovascular, central nervous system, vaccines and rare and orphan diseases.

Industry: Clinical research
Headquarters: Dublin, Ireland

In their own words

Additional information

At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

All open roles at ICON plc