Outreach Operations Subject Matter Expert (With either Portuguese, French, German , Italian , Spanish or Arabic)

Outreach Operations Subject Matter Expert (With either Portuguese, French, German, Italian, Spanish or Arabic)

Outreach empowers one to create positive change for people and the planet with Geo tools. This project gives nonprofits and public benefit organizations the knowledge and resources they need to visualize their cause and tell their story. The Outreach Operations Subject Matter Expert requires excellent communication, time management and organizational skills. The project focuses on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google's Geo Data Upload Tool. Business development and relationship building skills are required to identify and effectively communicate mutually beneficial opportunities to both partners and Google.

• Apply subject matter expertise to evaluate business processes, identifying specific areas where technical solutions can drive performance.

• Consult across departments, providing mentorship and specialized knowledge to the broader team

• Verify technical reference information, including user guides, training documentation, and system requirements

• Reporting project and subproject status and identifying insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.

• Conduct targeted research across diverse geographies to collate data from approved sources, enhancing map accuracy for end-users

• Communicate our geo-mission to authoritative entities, engaging potential partners to share basemap data via the Google Maps Content Partner (GMCP) tool.

• Track and document project deliverables, including partner onboarding metrics, open data source identification, and ingestion rates

• Troubleshooting process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.

• Managing data pipeline from receiving the data captured by Partners to the creation of launch schedules ensuring highest quality of captured data as outlined in the Operational Guidelines

• Performing quality control for other team members and give feedback

• Planning and allocating team workloads efficiently, balancing priorities to meet business objectives while fostering a collaborative work environment

• Monitoring and evaluating team performance regularly, provide constructive feedback, and support professional development and skill-building

Work Model - 100% Office Based

Location- Eastpoint Business Park, Alfie Byrne Rd, East Wall, Dublin 3, D03 YK37

Preferred Qualifications (Not mandatory but definitely a plus for the ideal candidate)

• Experience collaborating with governmental entities/managing high-profile accounts

• Knowledge of Geographic Information System (GIS) tools such as QGIS

• Experience in working with CRM system (Salesforce)